ITIL Service Strategy

Q4IT is accredited ITIL® Training Organization to deliver all levels of ITIL® courses in English / Czech, we are not reseller of other course providers. All courses are finalized with EXIN certification exam, which is always included in course price.

All our trainers have ITIL® Expert certification, can deliver course in English and are practitiones, having hands-on experience with service management in different organizations.

ITIL course levels:

  • ITIL® Foundation
  • ITIL Intermediate – Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement, Practitioner
  • ITIL Managing Across the Lifecycle – ITIL Expert

We possess knowledge of british framework SFIA – which is complementing Service management practices from the IT skill management perspective.

We are accredited to utilize IT QUALITY INDEX framework for IT quality measurement / benchmark.

Date 2017 Course Description Detail Reservation
28.8.Brno   6.9.Ostrava   6.9. Praha 26.9. Brno ITIL Foundation in Czech Accredited ITIL® Foundation training – “must have” for all IT professionals. Course price 14.660 CZK. Detail Booking
26.6. Prague 11.9. Brno ITIL Foundation in English Accredited ITIL® Foundation training – “must have” for all IT professionals. Course price – 14.660 CZK. Detail Booking
25.1. Prague ITIL Service Strategy in English Accredited ITIL Itnermediate – Service Strategy course in English, including certification exam. Course price 26.970 CZK. Detail Booking
17.7. Prague ITIL Service Design in English Accredited ITIL Service Design course in English, including certificate exam. Course price 26.970 CZK. Detail Booking
24.7. Prague ITIL Service Transition in English Accredited ITIL Service Transition course in English, including certificate exam. Course price 26.970 CZK. Detail Booking
21.8. Prague 4.9. Brno ITIL Service Operation in English Accredited ITIL Service Operation course in English, including EXIN certificate exam. Course price 26.970 CZK. Detail Booking
11.9. Prague ITIL CSI in English Accredited ITIL Continual Service Improvement course in English, including EXIN certificate exam. Course price 26.970 CZK. Detail Booking
11.12. Prague ITIL MALC Accredited ITIL Managing Across The Lifecycle professional in English, including EXIN certificate exam. ITIL MALC, successfull candidates gain ITIL Expert certification. Course price 38.970 CZK. Detail Booking
13.11. Praha 25.9. Brno ITIL Practitioner New course for ITIL practitioners, comlementing existning courses. Focus on CSI, organization change. 3 credits towards ITIL Expert. Course price 18.560 CZK. Detail Booking
23.8. London 31.8. Brno 7.9. Prague IT QUALITY INDEX Foundation 1 day course explaining IT Quality Index framework, structured and repeatable method of IT Quality assessment and measurement. Great starting point before all kinds of improvement initiatives, tracking progress and quantifying improvement achievements in approachable way. Course is leading to Certified IT Quality Professional – CITQP.  Detail Booking
23.8. London 23.10. London IT QUALITY INDEX Expert  2 days course for candidates aiming to become Accredited IT QUALITY Experts or Certified IT Quality Experts. Candidates must hold at least  one ITIL intermediate ITIL certificate. After passing course final exam candidates get quality management certificates – CITQE and AITQE.  Detail Booking
on demand IT QUALITY INDEX Manager 1 day course for candidates aiming to become Certified IT QUALITY Managers. Candidates must hold CITQE certificate. After passing course final exam candidates get IT quality manager – CITQM. Detail Booking
1.9. Brno   8.9. Prageu GDPR implementation One day workshop focused on practical issues with putting GDPR into daily practices, connecting into ITSM processes, services, organization. Less theory, more practical steps. Cena 9.680 Kč. Detail Registrace
on demand IT Business Case Workshop focused on strategies and different approaches how to explain business IT investments, how to identify benefits and value generated by IT. Detail Booking
on demand Finance and IT Service Catalogue Workshop focused on financial management in reference with  IT service catalogue, identification of IT services, their structuring and documentation. Key component of any ITSM activity. Detail Booking
on demand IT Reporting What, how, to whom should be reported by IT departments. “You can’t manage what you don’t measure ” Detail Booking
on demand Motivation in IT Workshop explaining principles of motivation, targeted to motivation principles in IT teams Detail Booking
16-17.5.2018 Brno itSDFI 2018 IT Service Delivery Forum International 2018, Brno Exhibition Center, Holiday Inn Brno. “The most respected practitioners event” – respected professionals from ITSM world. www.itsdfi.com Booking

All courses and workshops are here

Training centre:

Brno: Brno Trade Fairs, Vystaviste 1, 603 00 Brno, http://www.bvv.cz/en/

Prague: Budejovicka 778/3a, subway station Pankrac

Ostrava: Dolni Vitkovice