Q4IT is accredited ITIL® Training Organization to deliver all levels of ITIL® courses in English / Czech, we are not reseller of other course providers. All courses are finalized with EXIN certification exam, which is always included in course price.
All our trainers have ITIL® Expert certification, can deliver course in English and are practitiones, having hands-on experience with service management in different organizations.
ITIL course levels:
- ITIL® Foundation
- ITIL Intermediate – Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement, Practitioner
- ITIL Managing Across the Lifecycle – ITIL Expert
We possess knowledge of british framework SFIA – which is complementing Service management practices from the IT skill management perspective.
We are accredited to utilize IT QUALITY INDEX framework for IT quality measurement / benchmark.
|23.8. Praha 31.8. Brno 3.10. Brno||ITIL Foundation in Czech||Accredited ITIL® Foundation training – “must have” for all IT professionals. Certification exam included in price.||Detail||Booking|
|26.9. Brno 10.10. Prague||ITIL Foundation in English||Accredited ITIL® Foundation training – “must have” for all IT professionals. Certification exam included in price – 23.860 CZK.||Detail||Booking|
|19.9. Prague||ITIL Service Strategy in English||Accredited ITIL Itnermediate – Service Strategy course in English, including EXIN certification exam. ITIL SS.||Detail||Booking|
|3.10. Prague||ITIL Service Design in English||Accredited ITIL Service Design course in English, including EXIN certificate exam. ITIL SD.||Detail||Booking|
|17.10. Prague||ITIL Service Transition in English||Accredited ITIL Service Transition course in English, including EXIN certificate exam. ITIL ST.||Detail||Booking|
|31.10.Prague 14.11. Brno||ITIL Service Operation in English||Accredited ITIL Service Operation course in English, including EXIN certificate exam. ITIL SO.||Detail||Booking|
|7.11.Prague||ITIL CSI in English||Accredited ITIL Continual Service Improvement course in English, including EXIN certificate exam. ITIL CSI.||Detail||Booking|
|21.11.Prague||ITIL MALC||Accredited ITIL Managing Across The Lifecycle professional in English, including EXIN certificate exam. ITIL MALC, successfull candidates gain ITIL Expert certification.||Detail||Booking|
|27.6. Brno 19.9. Prague 5.12. Prague||ITIL Practitioner||New course for ITIL practitioners, comlementing existning courses. Focus on CSI, organization change. 3 credits towards ITIL Expert||Detail||Booking|
|17.5. Brno||SDFI 2017||Service Delivery Forum International 2016, Brno Exhibition Center, Holiday Inn Brno. “The most respected practitioners event” – respected professionals from ITSM world.||www.SDFI.eu|
|29.8. Brno 5.12. Praha||IT QUALITY INDEX Foundation||1 day course explaining IT Quality Index framework, structured and repeatable method of IT Quality assessment and measurement. Great starting point before all kinds of improvement initiatives, tracking progress and quantifying improvement achievements in approachable way.||Detail||Booking|
|29-30.8. Brno 5-6.12. Praha||IT QUALITY INDEX Expert||2 days course for candidates aiming to become Accredited IT QUALITY Experts. Candidates must hold title ITIL Expert. After passing course candidates will get license to measure quality of IT using IT QUALITY INDEX framework.||Detail||Booking|
|on demand||IT Business Case||Workshop focused on strategies and different approaches how to explain business IT investments, how to identify benefits and value generated by IT.||Detail||Booking|
|on demand||Finance and IT Service Catalogue||Workshop focused on financial management in reference with IT service catalogue, identification of IT services, their structuring and documentation. Key component of any ITSM activity.||Detail||Booking|
|on demand||IT Reporting||What, how, to whom should be reported by IT departments. “You can’t manage what you don’t measure ”||Detail||Booking|
|on demand||Motivation in IT||Workshop explaining principles of motivation, targeted to motivation principles in IT teams||Detail||Booking|
All courses and workshops are here
Gartner: „ITIL® is now seen as an established quality stamp for managing IT“
Brno: Brno Trade Fairs, Vystaviste 1, 603 00 Brno, http://www.bvv.cz/en/
Prague: Budejovicka 778/3a, subway station Pankrac