Successful ITIL implementation requires careful and well thought integration of processes and other areas and disciplines covered in complementary method and techniques. This integration must be approached with respect to governance and overall company maturity.  Frequently we see many processes designed as standalone without defined and documented interfaces (event management, request fulfillment, security, asset management)

IT Quality Management System – IT QMS

We are helping our clients to extend IT Service Management practices into well orchestrated IT Quality Management Process

Other frequently integrated area are:

  • SAM and ISO 19770 – license management as a part of general Service Management
  • ISO 27001 – integration of security and ITIL, ISO  20000
  • Monitoring and event management – careful definition of events which lead to incidents, top down approach with focus on Service catalogue and understanding Business services and all dependencies
  • ISO 9000 – ITIL and ISO 20000 are based on compatible principles, thus integration is natural and logical, saving effort and time required for process documentation and design
  • ISO 31000 – risk management is an area suitable for ISO 20000 and ITIL integration