Certified IT Quality Manager – CITQM

Course length:  2 days including certification exam

Price:  1.896 USD    1.110 GBP       1.260 EUR     including certification exam   (VAT excl.)

Place and date:   see courses calendar on main page
Download course detail here 
Registration:  registration form
Prerequisites: passed course IT Quality Index Foundation - CITQP – Certified IT Quality Professional
Overview:  This course presents a managerial level overview of the IT Quality Index framework. The course will guide participants from the design through to the sustainable management of an IT Quality Management System driven by the IT Quality Index principles, domains and dimensions. Participants will learn to demonstrate IT’s commitment to the continual quality improvement of all the quality dimensions through clear reporting.

Target group: For IT managers with the course being focused for IT quality leaders, team leaders, IT quality managers and CIOs. This course is targeted to IT quality managers who are designing and managing continual IT Quality Improvement Systems in their IT organizations, with an aim to becoming a Certified IT Quality Manager – CITQM.

Course Learning Objectives: The CITQM qualification represents a deep understanding of how the IT Quality Index framework can form the basis for a continual IT quality improvement system in all quality dimensions including the services delivered to customers. Course participants will learn to communicate the value, design, management and adjustment of the IT quality management system on a strategic and a tactical level. Candidates will learn how to design their own IT QMS based on the IT Quality Index principles with respect to the context and complexity of their particular IT departments.SFIA skills: Quality management QUMG 6-7, Quality assurance QUAS 5-6, Quality standards QUST 5

Course agenda – 1 day :Motivations, overview of ITQI framework
  • Designing visual IT QMS system
  • Key components of IT QMS, roles, activities
  • Improvements initiations, recording, processing
  • Managing improvements
  • Measuring value of improvements
  • Reporting and KPIs of IT QMS
  • Value to business
  • Excercises – finding Idea, Iprovements management, Valuation of improvements
  • Test – 60 minutes,
 Additional information:
  • Course is led by experienced Accredited IT Quality Expert and Trainer – AITQE / AITQT
  • Course is including practical assignments to provide platform for learning by doing
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