IT QUALITY INDEX Foundation

IT QUALITY INDEX Foundation course

Certified IT Quality Professional – CITQP

IT quality assessment framework overview

Course length:   1 day including 60 minutes test

Price: 795 EUR     695 GBP      1145 USD      including certification exam   (VAT excl.)

Place and dates:  see courses calendar on main page

Target group:  All IT professionals including team leaders, CIO, Senior IT managers, IT managers, Quality Assurance managers, Compliance leads, Supervisors, IT professionals. Individuals aiming to become Certified IT Quality Professional – CITQP, Individuals aiming to become Accredited IT Quality Expert – AITQE or Accredited IT Quality Trainer where IT Quality Index Foundation certificate is required.Download course detail here

Registration:  registration form

Prerequisites: No prerequisites – ITIL® Foundation or higher certificates are very helpful

Course Learning Objectives: This qualification presents an overview of IT Quality Index framework – concept of quantification quality of IT into management comprehensive form. Course participants will gain knowledge how to asses actual IT quality levels, identify areas with biggest improvement potential.  For becoming Accredited IT Quality Expert to deliver IT Quality Index certificates additional training is required – IT Quality Index Expert. SFIA skills: Quality management QUMG 4, Quality assurance QUAS 3-4, Quality standards QUST 2-4, Conformance review CORE 3-4..

Course Outcome: Successful candidates will gain Certified IT Quality Professional – confirmation of understanding fundamentals of holistic approach IT quality.  

Course agenda:

  • IT Quality Measurement – motivations
  • Previous IT quality models
  • Architectural design of holistic IT quality assessment
  • IT QUALITY INDEX – model, principles, IT quality definition
  • Quality domains, dimensions, attributes
    • Business/customers
    • Human assets
    • Services
    • Processes
    • Tools
    • Appearance
  • IT Quality Index assessment – planning, method of assessment
  • Analysis and processing
  • Interpreting results, creating management summary, results presentation
  • Value to business
  • Test – 60 minutes

Additional information:

  • Course participants are provided with hot/cold drinks, lunch, snacks
  • Active participation in course – role playing,
  • Course is lead by experienced Accredited IT Quality Expert – AITQE
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