IT QUALITY INDEX Foundation

IT QUALITY INDEX Foundation course

Certified IT Quality Professional – CITQP

IT quality assessment framework overview

Course length:   1 day including 60 minutes test

Price: 795 EUR     695 GBP      1145 USD      including certification exam   (VAT excl.)

Place and dates:  see courses calendar on main page

Target group:  All IT professionals including team leaders, CIO, Senior IT managers, IT managers, Quality Assurance managers, Compliance leads, Supervisors, IT professionals. Individuals aiming to become Certified IT Quality Professional – CITQP, Individuals aiming to become Accredited IT Quality Expert – AITQE or Accredited IT Quality Trainer where IT Quality Index Foundation certificate is required.Download course detail here

Registration:  registration form

Overview: This course provides an introductory overview to the IT Quality Index framework. It details the need of a holistic approach to IT quality and compares the new IT quality assessment with the operational ways of assessment with focus on specific areas. Course participants will gain knowledge of IT quality terms and how quality can be measured and traced over time in an unbiased, objective way.

Prerequisites: No prerequisites - ITIL® Foundation certificate is highly recommended.

Target group:  All IT professionals including team leaders, CIOs, Senior IT managers, IT managers, Quality Assurance managers, Compliance leads and Supervisors. This course is targeted to candidates aiming to become Certified IT Quality Professionals – CITQP, Accredited IT Quality Experts – AITQE or Accredited IT Quality Trainers where the IT Quality Index Foundation certificate is a pre-requisite

Course Learning Objectives:  This qualification represents an overview of the IT Quality Index framework and the concept of quantifying the quality of IT into a management focused form. Course participants will gain knowledge of IT quality terms, how a new approach to strategic level quality assessments can improve the relationship between IT and the business through the alignment of differing perspectives into a single, objective view on the overall level of IT quality. Participants will learn the value of knowing the IT quality level, how the measurement of IT quality is organised, how outputs are processed and how the benchmarking of quality can be done.

SFIA skills: Quality management QUMG 4, Quality assurance QUAS 3-4, Quality standards QUST 2-4, Conformance review CORE 3-4.

Course Outcome: Successful candidates will gain Certified IT Quality Professional – CITQP certification. Certification means confirmation of the understanding of the fundamentals of a holistic approach to IT quality has been reached. A certification that proves the knowledge of how to answer “How Good Is Your IT?”

Course agenda:

  • IT Quality Measurement – motivations
  • Previous IT quality models
  • Architectural design of holistic IT quality assessment
  • IT QUALITY INDEX – model, principles, IT quality definition
  • Quality domains, dimensions, attributes
    • Business/customers
    • Human assets
    • Services
    • Processes
    • Tools
    • Appearance
  • IT Quality Index assessment – planning, method of assessment
  • Analysis and processing
  • Interpreting results, creating management summary, results presentation
  • Value to business
  • Test – 60 minutes

Additional information:

  • Course participants are provided with hot/cold drinks, lunch, snacks
  • Active participation in course – role playing,
  • Course is lead by experienced Accredited IT Quality Expert – AITQE
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