Certified IT Quality Expert – CITQP

Accredited IT Quality Expert – AITQE

IT QUALITY INDEX framework expert level training

Course length:  2 days including 60 minutes certification exam

Price: 1260 EUR   1110 GBP   1896 USD   including  certification exam (VAT excl.)

Place and date:   see courses calendar on main page

Download course detail here

Registration:  registration form

Prerequisites: ITIL® Intermediate certificate, demonstrated IT management skills.

Target group: IT managers with focus on IT quality, team leaders, IT quality managers, CIOs. Individuals aiming to become Certified IT Quality Experts (CITQE – internal use) or Accredited IT Quality Expert (AITQE – commercial use, consultants). This course is mandatory for licensing process for gaining Accredited IT Quality Expert accreditation.

Course Learning Objectives: This qualification presents an expert level of IT Quality Index framework – concept of quantification quality of IT into management comprehensive form. Course participants will gain expert knowledge of  48 quality dimensions, how to assess their IT quality levels, identify areas with biggest improvement potential.  Candidates will learn how to manage quality assessment session, how to process, interpret and communicate result data. Candidates will gain knowledge how to focus communication with business on overall quality.  Candidates will get understanding of data processing logic, licensing rules and way of working within AITQE community. SFIA skills: Quality management QUMG 5-7, Quality assurance QUAS 5-6, Quality standards QUST 5, Conformance review CORE 5-6.

Course agenda – Day 1 :

  • IT Quality measurement – motivations
  • Previous models used to analyse IT quality
  • Architectural design of holistic IT quality assessment
  • IT Quality Index – model, principles
  • Quality domains, dimensions, attributes
    • Business/Customers
    • Human assets
    • Services
    • Processes
    • Tools
    • Appearance
  • IT Quality Index assessment – planning, organization, method of assessment
  • Analysis and processing
  • Interpreting results, creating management summary, results presentation
  • Value to business

 Day 2:

  • Managing assessment session – who/what/how
  • Data processing – logic
  • Free / commercial exploitation – licensing rules
  • Value proposition
  • ITQI Associatio
  • Test – 60 minutes, writing answers to scenario + questions

Additional information:

  • Course participants are provided with hot/cold drinks, lunch, snacks
  • Active participation in course – role playing,
  • Course is lead by experienced Accredited IT Quality Expert / Trainer – AITQE / AITQT
IT QUALITY INDEX XX%  is a trade mark of Q4IT Limited. All rights reserved.