ITIL Service Design

Course ITIL Service Design – ITIL® Intermediate

Intermediate kurz ITIL Service Design – Lifecycle stream

Course length:   3 days + 2 hours certification exam next day

Place:   Brno, Praha, Ostrava

Dates:  see courses calendar on main page

Target group:  

  • Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders
  • Service designers,  IT architects,  IT planners,  IT consultants, IT audit managers,  IT security managers
  • ITSM trainers involved in the ongoing management, coordination and integration of design activities within the service lifecycle
  • Individuals who require a detailed understanding of the ITIL service design stage of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within, or about to enter, a service design environment and requiring
  • an understanding of the concepts, processes, functions and activities involved
  •  Individuals who have attained the ITIL Foundation Certificate in ITSM and  wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certificate in ITSM for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL Master Certificate in ITSM for which the ITIL Expert is a prerequisite.

Price:  26.970 CZK + VAT (33.860 including certification exam)

Download course detail here

Registration:  registration form

* individual price for more participants 
* course can be organized on premise 

Prerequisites: Course participants most hold certificate „ITIL® Foundation“ 

Qualification Learning Objectives: This qualification provides a complete management-level overview of service design, including all its related activities. Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Introduction to service design
  • Service design principles – Service management as a practice
  • Service design processes
  • Service design technology-related activities
  • Organizing for service design
  • Technology considerations
  • Implementation and improvement of service design
  • Challenges, critical success factors and risks.

Course agenda:

  • Introduction to Service Design - Principles and Objectives, Value to Business of Service Design
  • Service Design Principles - Identifying Service Requirements, Service Design Package (SDP)
  • Service Design  Processes
    • Design coordination
    • Service catalogue management
    • Service level management
    • Availability management
    • Capacity management
    • IT service continuity management (ITSCM)
    • Information security management
  • Technology Related Activities - Requirements Engineering, Application Management
  • Organizing Service Design - Roles and Responsibilities, RACI Model, Process Owner, Service Design Manager
  • Technology Considerations, Implementation Considerations, Revision and Mock Examination

Participants will learn:

  • Apply principles described in this part of ITIL
  • Undestanding od goals and outputs od individual processes od Service design lifecycle stage
  • Responsibilities of individual roles in Service Design stage
  • Prepare for passing certification test 

Additional information:

  • Course material is in Englisgh to keep precise meaning of terms and definitions
  • Course participants are provided with hot/cold drinks, lunch, snaks
  • Individual and group assignments are part of the course to actively involve course participants
  • Course is lead by experienced trainer with many years practical experience – ITIL Expert
The organization Q4IT holds following accreditations:
  • EXIN Accredited Training Provider
  • EXIN Accredited Examination Center (AEC)
Q4IT is listed as official training organization