ITIL Service Operation

Course Service Operation  ITIL® Intermediate

Intermediate kurz ITIL Service Operation – Lifecycle stream

Course length:   3 days + 2 hours certification exam next day

Place:   Brno, Praha, Ostrava

Dates:  see courses calendar on main page

Target group:  CIO, Chief Technology Officer, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or a member of the supervisory staff, IT operation manager, Service Desk manager. Your role involves dealing with or being responsible for Service Operation.

Price:  26.970 CZK + VAT (33.860 including certification exam PEOPLECERT)

Download course detail here

Registration:  registration form

* individual price for more participants 
* course can be organized on premise 
 
 Prerequisites: The certificate is a follow-on after gaining the ITIL® Foundation in Service Management. Candidates followed ITIL Service Operation course led by EXIN-accredited trainer.
 

Qualification Learning Objectives: This qualification provides a complete management-level overview of service operation including all its related activities.

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Introduction to service operation
  • Service operation principles
  • Service operation processes
  • Common service operation activities
  • Organizing for service operation: functions
  • Technology considerations
  • Implementation of service operation
  • Challenges, critical success factors and risks.

In addition the training for this certification should include examination preparation, including a mock examination opportunity.

Course agenda:

  • Introduction to service operation
  • Service operation principles
  • Service operation processes
    • Event Management
    • Incident management
    • Request Fulfillment
    • Problem Management
    • Access Management
  • Common service operation activities, Service Desk
  • Organizing for service operation: functions
  • Technology considerations
  • Implementation of service operation
  • Challenges, critical success factors and risks

Participants will learn:

  • Apply principles described in this part of ITIL
  • Undestanding od goals and outputs od individual processes of Operation lifecycle stage
  • Responsibilities of individual roles in Service Operation  stage
  • Prepare for passing certification test

Additional information:

  • Course material is in English to keep precise meaning of terms and definitions
  • Course participants are provided with hot/cold drinks, lunch, snaks
  • Individual and group assignments are part of the course to actively involve course participants
  • Course is lead by experienced trainer with many years practical experience – ITIL Expert
The organization Q4IT holds following accreditations:
  • Approved  Training Organization
  • Approved Examination Organization 
Q4IT is listed as official training organization