ITIL Service Strategy

Course ITIL Service Strategy – ITIL Intermediate

Intermediate course ITIL Service Strategy – Lifecycle stream

Course duration:     3 days + 2 hours certification exam next day

Place:   Brno, Praha, Ostrava

Dates:  see calendar on main page

Target group:

  • Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders
  • Service designers, IT architects, IT planners, IT consultants, IT audit managers, IT security managersITSM trainers involved in the on-going management, co-ordination and integration of strategizing activities within the service lifecycle
  • Individuals who require a deeper understanding of the ITIL service strategy stage of the ITIL service lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organization
  • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in service strategy
  • Individuals who have attained the ITIL Foundation Certificate in ITSM and wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certification in ITSM for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL Master Certificate in ITSM for which the ITIL Expert is a prerequisite.

Price:  26.970 CZK (33.860 including certification exam)

* individual price for more participants
* course can be organized on premise
 
Prerequisites: Course participants most hold certificate „ITIL® Foundation“

Registration: registration form

Course details  here: 

Course learning objectives:

This qualification provides a complete overview of service strategy including all its related activities: how to design, develop, and implement service management not only as an organizational capability but also as a strategic asset. Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Introduction to service strategy
  • Service strategy principles
  • Service strategy processes
  • Governance
  • Organizing for service strategy
  • Technology considerations
  • Implementing service strategy
  • Challenges, critical success factors and risks.

In addition, the training for this certification should include examination preparation, including a mock examination opportunity.

Course agenda:

  • Introduction to service strategy
  • Service strategy principles
  • Service strategy processes
    • Strategy management for IT services
    • Service portfolio management
    • Financial management for IT services
    • Demand management
    • Business relationship management
  • Governance
  • Organizing for service strategy
  • Technology considerations
  • Implementing service strategy
  • Challenges, critical success factors and risks.

Additional information:

  • Course material is in Englisgh to keep precise meaning of terms and definitions
  • Course participants are provided with hot/cold drinks, lunch, snaks
  • Individual and group assignments are part of the course to actively involve course participants
  • Course is lead by experienced trainer with many years practical experience – ITIL Expert
The organization Q4IT holds following accreditations:
  • Accredited Training Organization
  • Approved  Examination Organization 
Q4IT is listed as official training organization