ITIL Service Transition

Course Service Transition ITIL® Intermediate

Intermediate kurz ITIL Service Design – Lifecycle stream

Course length:   3 days + 2 hours certification exam next day

Place:   Brno, Praha, Ostrava

Dates:  see courses calendar on main page

Target group:  

  • Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders
  • Service designers,  IT architects,  IT planners,  IT consultants, IT audit managers,  IT security managers
  • ITSM trainers involved in the ongoing management, coordination and integration of design activities within the service lifecycle
  • Individuals who require a detailed understanding of the ITIL service design stage of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within, or about to enter, a service design environment and requiring an understanding of the concepts, processes, functions and activities involved
  • Individuals who have attained the ITIL Foundation Certificate in ITSM and  wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certificate in ITSM for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL Master Certificate in ITSM for which the ITIL Expert is a prerequisite.

Price:  26.970 CZK + VAT (33.860* including certification exam PEOPLECERT)

Download course detail here

Registration:  registration form

* individual price for more participants 
* course can be organized on premise 
 

Prerequisites: Course participants most hold certificate „ITIL® Foundation“ 

Qualification Learning Objectives: Candidates can expect to gain competencies in the following upon successful completion of the education and examination components relating to this certification:

• Introduction to service transition

• Service transition principles

• Service transition processes

• Managing people through service transitions

• Organizing for service transition

• Technology considerations

• Implementing and improving service transition

• Challenges, critical success factors and risks.

In addition the training for this certification should include examination preparation, including a mock examination opportunity.

Course agenda:

  • Introduction to Service Transition – Objectives of Service Transition, how Service Transition interfaces with other ITIL lifecycle stages
  • Service Transition Principles – The concept of a service and role of utility and warranty, The key principles of effective Service Transition
  • Service Transition Processes
    • Transition planning and support
    • Change management
    • Service Asset and Configuration Management (SACM)
    • Release and deployment management
    • Service validation and testing
    • Change evaluation
    • Knowledge management
  • Managing people through service transitions – Managing communications and commitment, Managing organization and stakeholder change
  • Organizing for service transition
  • Implementing service transition, challenges, critical success factors and risks

Participants will learn:

  • Apply principles described in this part of ITIL
  • Undestanding od goals and outputs od individual processes of Service Transition lifecycle stage
  • Responsibilities of individual roles in Service Transition stage
  • Prepare for passing certification test

Additional information:

  • Course material is in Englisgh to keep precise meaning of terms and definitions
  • Course participants are provided with hot/cold drinks, lunch, snaks
  • Individual and group assignments are part of the course to actively involve course participants
  • Course is lead by experienced trainer with many years practical experience – ITIL Expert
The organization Q4IT holds following accreditations:
  • Approved Training Organization 
  • Approved Examnination Organization 
Q4IT is listed as official training organization