Certified IT Quality Manager – CITQM

Course length:  2 days including certification exam

Price:  1.896 USD    1.110 GBP       1.260 EUR     32.760 CZK      including certification exam   (VAT excl.)

Place and date:   see courses calendar on main page
Download course detail here 
Registration:  registration form
Prerequisites:  passed course IT Quality Index Foundation - CITQP – Certified IT Quality Professional
Target group: IT managers with focus on IT quality, team leaders, IT quality managers, CIOs. Individuals aiming to become Certified IT Quality Manager – CITQM. Course is targeted to IT quality managers managing continual IT quality improvement systems.
Course Learning Objectives: This qualification presents deep understanding how IT Quality Index framework could form basis for continual quality improvement in all quality dimensions. Course participants will gain knowledge how to design, operate IT quality management system on strategic, tactical and operational level.  SFIA skills: Quality management QUMG 5-7, Quality assurance QUAS 5-6, Quality standards QUST 5, Conformance review CORE 5-6.
Course agenda – 1 day :

  • Motivations, overview of ITQI framework
  • Designing visual IT QMS system
  • Key components of IT QMS, roles, activities
  • Improvements initiations, recording, processing
  • Managing improvements
  • Measuring value of improvements
  • Reporting and KPIs of IT QMS
  • Value to business
  • Excercises – finding Idea, Iprovements management, Valuation of improvements
  • Test – 60 minutes
 Additional information:
  • Course is led by experienced Accredited IT Quality Expert and Trainer – AITQE / AITQT
  • Course is including practical assignments to provide platform for learning by doing
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