IT QUALITY INDEX Foundation

IT QUALITY INDEX Foundation

Certified IT Quality Professional – CITQP

IT quality assessment framework overview

Course length:   1 day including 60 minutes test

Price: 795 EUR     695 GBP      1145 USD      including certification exam   (VAT excl.)

Dates and place:  see courses calendar on main page

Target group:  All IT professionals including team leaders, C

IO, Senior IT managers, IT managers, Quality Assurance managers, Compliance leads, Supervisors, IT professionals. Individuals aiming to become Certified IT Quality Professional – CITQP, Individuals aiming to become Accredited IT Quality Expert – AITQE or Accredited IT Quality Trainer where IT Quality Index Foundation certificate is required.

Download course detail here

Registration:  registration form

Prerequisites: No prerequisites – ITIL® Foundation or higher certificates are very helpful

Course Learning Objectives: This qualification presents an overview of IT Quality Index framework – concept of quantification quality of IT into management comprehensive form. Course participants will gain knowledge how to asses actual IT quality levels, identify areas with biggest improvement potential. SFIA skills: Quality management QUMG 4, Quality assurance QUAS 3-4, Quality standards QUST 2-4, Conformance review CORE 3-4.

Course Outcome: Successful candidates will gain Certified IT Quality Professional – confirmation of understanding fundamentals of holistic approach IT quality.  

Course agenda:

  • IT Quality Measurement – motivations
  • Previous IT quality models
  • Architectural design of holistic IT quality assessment
  • IT QUALITY INDEX – model, principles, IT quality definition
  • Quality domains, dimensions, attributes
    • Business/customers
    • Human assets
    • Services
    • Processes
    • Tools
    • Appearance
  • IT Quality Index assessment – planning, method of assessment
  • Analysis and processing
  • Interpreting results, creating management summary, results presentation
  • Value to business
  • Test – 60 minutes

Additional information:

  • Course participants are provided with hot/cold drinks, lunch, snacks
  • Active participation in course – role playing,
  • Course is lead by experienced Accredited IT Quality Expert – AITQE
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