{"id":1022,"date":"2017-12-21T10:05:31","date_gmt":"2017-12-21T09:05:31","guid":{"rendered":"http:\/\/www.q4it.eu\/?page_id=1022"},"modified":"2025-11-13T10:53:46","modified_gmt":"2025-11-13T09:53:46","slug":"it-quality-expert","status":"publish","type":"page","link":"https:\/\/www.q4it.eu\/en\/courses\/it-quality-index-courses\/it-quality-expert\/","title":{"rendered":"IT Quality Expert"},"content":{"rendered":"

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IT QUALITY INDEX Expert\"\"<\/h4>\n

Certified IT Quality Expert \u2013 CITQP
\nAccredited IT Quality Expert \u2013 AITQE<\/h4>\n

IT QUALITY INDEX framework – expert level<\/h5>\n

Course length:<\/strong>\u00a0\u00a02 days including certification exam<\/p>\n

Date, prices and registration form below<\/b><\/p>\n

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Details in PDF<\/a><\/strong><\/p>\n

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Target group:<\/strong> For IT managers with the course being focused for IT quality, team leaders, IT quality managers and CIOs. This course is targeted to individuals aiming to become Certified IT Quality Experts (CITQE – internal use) or Accredited IT Quality Expert (AITQE \u2013 commercial use, consultants). This course is mandatory as part of the licensing process for gaining Accredited IT Quality Expert certification. This accreditation is required for consultants from companies who intend to become an Accredited IT Quality Index consulting partner \u2013 AITQP.<\/p>\n

Prerequisites:<\/strong> no pre-requisites, recommended ITIL or ITSM related trainings. Course is targeted to experienced IT managers or senior IT management consultants.<\/p>\n

Course learning objectives<\/strong>: This qualification represents an expert level of knowledge in the IT Quality Index framework and the concept of quantifying the quality of IT into a management focused form. The course participants will gain expert knowledge of the 48 quality dimensions, how to assess actual and target levels along with how to identify the areas with the greatest improvement potential.\u00a0 Candidates will learn how to manage quality assessment sessions, how to process the captured information and interpret and communicate the resulting data. Participants will gain knowledge of how to focus the communication with the business on the overall quality of IT rather than only on quantity driven operational performance. Candidates will gain an understanding of the central data processing logic, licensing rules and the way of working within the ITQI community.<\/p>\n

SFIA<\/a> skills: Quality management QUMG, Audit AUDT, Measurement MEAS<\/p>\n<\/div>\n

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Course agenda \u2013 Day 1: – Identical to IT Quality Index Foundation<\/strong><\/p>\n

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  • IT Quality measurement – Motivations of IT quality measurement and metrics<\/li>\n
  • Previous traditional models used to analyse IT quality, why we need another approach<\/li>\n
  • Architectural design of a holistic IT quality assessment, cost of measurement<\/li>\n
  • IT Quality Index \u2013 The model, principles & the IT quality definition<\/li>\n
  • 6 quality domains, 48 dimensions:\n
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    • Business\/Customers<\/li>\n
    • Human capital<\/li>\n
    • Services<\/li>\n
    • Processes<\/li>\n
    • Tools<\/li>\n
    • Appearance<\/li>\n<\/ul>\n<\/li>\n
    • IT Quality Index assessment \u2013 Planning, organisation & assessment method<\/li>\n
    • Analysis & processing results<\/li>\n
    • Interpreting results, creating a management summary and visual outputs & results presentations<\/li>\n
    • Value to the business<\/li>\n<\/ul>\n

      \u00a0<\/strong>Day 2:<\/strong><\/p>\n

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      • Managing an assessment session \u2013 Who\/What\/How<\/li>\n
      • Identification of outliers and verification of measured data<\/li>\n
      • Data processing logic, benchmarking, visual outputs<\/li>\n
      • Processing the outputs & presenting to stakeholders<\/li>\n
      • Value proposition and IT QMS<\/li>\n
      • Mapping and synergy with ISO\/IEC 20000 norm, clause 10 – Improvements<\/li>\n
      • Online certification exam “Certified IT Quality Expert” CITQE<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n
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        Additional information:<\/strong><\/p>\n

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        • The course is led by experienced Accredited IT Quality Expert & Trainers \u2013 AITQE \/ AITQT<\/li>\n
        • Course participant will obtain assessment templates to deliver non-commercial internal IT Quality Index assessments for their organization<\/li>\n
        • Consultants can apply to get Accredited IT Quality Expert AITQE to deliver independent IT Quality asseesments – additional conditions apply<\/li>\n
        • Recommended follow-up course \u2013 IT Quality Manager, Managing knowledge worker quality<\/li>\n<\/ul>\n

          Online registration:<\/strong><\/p>\n

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