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<\/h4>\nCertified IT Quality Manager \u2013 CITQM<\/h5>\n\nDuration: 2 days including certification exam<\/h4>\n
Date, prices and registration below<\/strong><\/p>\n\nDownload course detail in PDF here<\/a> <\/strong><\/p>\nPrerequisites:<\/strong>\u00a0 Course IT Quality Index Foundation<\/a> – CITQP \u2013 Certified IT Quality Professional, or IT Quality Index Expert<\/a> – CITQE – Certified IT Quality Expert<\/p>\nCourse learning objectives: <\/strong>This qualification presents deep understanding how IT Quality Index framework could form basis for continual quality improvement in all quality dimensions. Course participants will gain knowledge how to design, operate IT quality management system on strategic and tactical level. \u00a0SFIA<\/a> skills: Quality management QUMG 4-5, Quality assurance QUAS<\/p>\nTarget Group:<\/span><\/strong>\u00a0<\/b>IT managers with a focus on IT quality, team leaders, IT quality managers, CIOs. Individuals aiming to become Certified IT Quality Manager \u2013 CITQM. Course is targeted to IT quality managers managing continual IT quality improvement systems.<\/p>\n2 Day course agenda:<\/strong><\/p>\n<\/div>\n\n\n\n- Overview of IT Quality Index method – key parts of IT Quality foundation training<\/li>\n
- Designing visual IT QMS system<\/li>\n
- Key components of IT QMS<\/li>\n
- Establishing IT QMS \u2013 roles, activities<\/li>\n
- Responsibilities of IT Quality Manager from the wider perspective<\/li>\n
- Improvements initiations, recording, processing – improvement lifecycle<\/li>\n
- Managing improvements including negative improvements<\/li>\n
- Value \/ Benefits analysis of improvements – CVC, RBA, ADRA techniques<\/li>\n
- Reporting and KPIs of IT QMS – what metrics matters<\/li>\n
- Mapping to COBIT 2019 enabling processes, APO11 Managed Quality<\/li>\n
- Exercises:\n
\n- Finding ideas for improvement<\/li>\n
- Visual management of improvements<\/li>\n
- Evaluation of improvements<\/li>\n<\/ul>\n<\/li>\n
- Online certification exam “Certified IT Quality Manager” CITQM, successful candidates will be listed in SCR<\/a><\/li>\n<\/ul>\n
Additional information:<\/strong><\/p>\n\n- Course is led by experienced Accredited IT Quality Expert and Trainer \u2013 AITQE \/ AITQT<\/li>\n
- Course is including practical assignments to provide platform for learning by doing – experiential learning<\/li>\n
- Participants will obtain templates to accelerate adoption of IT QMS, including visual design<\/li>\n<\/ul>\n
Online registration form:<\/strong><\/p>\n<\/div>\n
Duration: 2 days including certification exam<\/h4>\n
Date, prices and registration below<\/strong><\/p>\n Download course detail in PDF here<\/a> <\/strong><\/p>\n Prerequisites:<\/strong>\u00a0 Course IT Quality Index Foundation<\/a> – CITQP \u2013 Certified IT Quality Professional, or IT Quality Index Expert<\/a> – CITQE – Certified IT Quality Expert<\/p>\n Course learning objectives: <\/strong>This qualification presents deep understanding how IT Quality Index framework could form basis for continual quality improvement in all quality dimensions. Course participants will gain knowledge how to design, operate IT quality management system on strategic and tactical level. \u00a0SFIA<\/a> skills: Quality management QUMG 4-5, Quality assurance QUAS<\/p>\n Target Group:<\/span><\/strong>\u00a0<\/b>IT managers with a focus on IT quality, team leaders, IT quality managers, CIOs. Individuals aiming to become Certified IT Quality Manager \u2013 CITQM. Course is targeted to IT quality managers managing continual IT quality improvement systems.<\/p>\n 2 Day course agenda:<\/strong><\/p>\n<\/div>\n Additional information:<\/strong><\/p>\n Online registration form:<\/strong><\/p>\n<\/div>\n\n
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