{"id":2298,"date":"2018-12-20T13:21:29","date_gmt":"2018-12-20T12:21:29","guid":{"rendered":"http:\/\/www.q4it.eu\/?page_id=2298"},"modified":"2025-11-10T17:46:11","modified_gmt":"2025-11-10T16:46:11","slug":"it-quality-index","status":"publish","type":"page","link":"https:\/\/www.q4it.eu\/en\/it-quality-index\/","title":{"rendered":"IT Quality Index"},"content":{"rendered":"<p><\/p>\n<h2><strong>IT quality management framework<\/strong><\/h2>\n<p><a href=\"https:\/\/www.cio.com\/article\/3409059\/the-importance-of-the-business-stakeholders-meeting.html\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3392\" src=\"http:\/\/www.q4it.eu\/wp-content\/uploads\/2019\/08\/CIO.png\" alt=\"\" width=\"960\" height=\"338\" srcset=\"https:\/\/www.q4it.eu\/wp-content\/uploads\/2019\/08\/CIO.png 960w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2019\/08\/CIO-300x106.png 300w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2019\/08\/CIO-768x270.png 768w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2019\/08\/CIO-600x211.png 600w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2019\/08\/CIO-400x142.png 400w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/a><\/p>\n<p>\u201cHow good is your IT ?\u201d \u2013 crucial question answered by IT QUALITY INDEX framework. <a href=\"http:\/\/www.q4it.eu\/wp-content\/uploads\/2025\/09\/Stop_Speaking_IT_How_the_IT_Quality_Index_ITQI_Bridges_the_E.mp4\">Podcast about IT Quality Index<\/a>.<\/p>\n<p>IT QUALITY INDEX is IT quality assessment framework, which is used for quality assessment in different types of IT organizations. It is respecting all major best practices frameworks and norms. Provides a consistent and repeatable tool for IT quality assessment and benchmarking in time and between organization. IT QMS is intergarl part of the model, supporting COBIT 2019 APO 11 Managed Quality. IT Quality Index is fully aligned with <a href=\"https:\/\/sfia-online.org\/en\" target=\"_blank\" rel=\"noopener\">SFIA<\/a> skill taxonomy and <a href=\"https:\/\/sfia-online.org\/en\/sfia-8\/skills\/quality-management\" target=\"_blank\" rel=\"noopener\">Quality management<\/a> skill.<\/p>\n<p><strong>IT Quality Index fundamental parts:<\/strong><\/p>\n<ul>\n<li>Body of knowledge\n<ul>\n<li>definition of IT Quality<\/li>\n<li>model and principles<\/li>\n<li>48 quality dimensions<\/li>\n<li>measurement process and calculation formula, where IT Quality Index is designed as a composite quality indicator<\/li>\n<li>graphical outputs and bencharking logic<\/li>\n<li>IT QMS template and visual aids<\/li>\n<li>Innovation Quality Index metric &#8211; INQI<\/li>\n<li>Support Quality Composite Indicator &#8211; SQCI<\/li>\n<\/ul>\n<\/li>\n<li>Trainings &#8211; Foundation, Expert, Manager &#8211; see details <a href=\"https:\/\/www.q4it.eu\/en\/courses\/it-quality-index-courses\/\" target=\"_blank\" rel=\"noopener\">here<\/a><\/li>\n<li>Consultancy services\n<ul>\n<li>IT Quality Index measurement and benchmarking<\/li>\n<li>Design and management of IT QMS<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Free download graphical\u00a0<strong>overview\u00a0<\/strong>of<strong>\u00a0IT QUALITY INDEX framework\u00a0<\/strong>in PDF\u00a0<strong><a href=\"http:\/\/www.itqualityindex.com\/files\/ITQI_onA3_v2.pdf\" target=\"_blank\" rel=\"noopener\">here.<\/a><\/strong><\/p>\n<p><a href=\"http:\/\/www.itqualityindex.com\/files\/ITQI_onA3_v2.pdf\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2703 size-large\" src=\"http:\/\/www.q4it.eu\/wp-content\/uploads\/2019\/05\/ITQI_overview-1024x734.png\" alt=\"\" width=\"1024\" height=\"734\" srcset=\"https:\/\/www.q4it.eu\/wp-content\/uploads\/2019\/05\/ITQI_overview-1024x734.png 1024w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2019\/05\/ITQI_overview-300x215.png 300w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2019\/05\/ITQI_overview-768x550.png 768w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2019\/05\/ITQI_overview.png 1126w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<p>The\u00a0<strong>book<\/strong>\u00a0<strong>IT Quality Index<\/strong>\u00a0is available on\u00a0<a href=\"https:\/\/www.amazon.com\/dp\/B0G1N92GQX?ref_=pe_93986420_774957520\" target=\"_blank\" rel=\"noopener\">Amazon<\/a>, ISBN 9798269810812<\/p>\n<figure id=\"attachment_8049\" aria-describedby=\"caption-attachment-8049\" style=\"width: 231px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/www.amazon.com\/dp\/B0G1N92GQX?ref_=pe_93986420_774957520\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-8049 size-medium\" src=\"http:\/\/www.q4it.eu\/wp-content\/uploads\/2025\/11\/ITQI2026-231x300.jpg\" alt=\"\" width=\"231\" height=\"300\" srcset=\"https:\/\/www.q4it.eu\/wp-content\/uploads\/2025\/11\/ITQI2026-231x300.jpg 231w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2025\/11\/ITQI2026-790x1024.jpg 790w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2025\/11\/ITQI2026-768x996.jpg 768w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2025\/11\/ITQI2026.jpg 810w\" sizes=\"(max-width: 231px) 100vw, 231px\" \/><\/a><figcaption id=\"caption-attachment-8049\" class=\"wp-caption-text\">IT Quality Index 2026 Edition<\/figcaption><\/figure>\n<p>Prezentation recording from SDI show, IT Quality Index explained<\/p>\n<p><iframe loading=\"lazy\" title=\"How Good is IT - How Do We Know?\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/Tro5xZZAP2I?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>You can find more details about IT QUALITY INDEX on the website <a href=\"https:\/\/www.itqualityindex.com\/\" target=\"_blank\" rel=\"noopener\"><strong>here<\/strong><\/a>.<\/p>\n<p>IT Quality Index listed in\u00a0<a href=\"https:\/\/sfia-online.org\/en\" target=\"_blank\" rel=\"noopener\">SFIA<\/a> referenced Bodies of Knowledge <strong><a href=\"https:\/\/sfia-online.org\/en\/tools-and-resources\/bodies-of-knowledge\/list-of-bodies-of-knowledge\" target=\"_blank\" rel=\"noopener\">here\u00a0<\/a><\/strong>addressing <strong>SFIA<\/strong> skills<\/p>\n<ul>\n<li>QUMG Quality Management<\/li>\n<li>QUAS Quality Assurance<\/li>\n<li>MEAS Measurement<\/li>\n<\/ul>\n<p><strong>IT Quality Index<\/strong> directly supports <strong>COBIT 2019<\/strong> APO11 Managed Quality process<\/p>\n<h2>Book reviews:<\/h2>\n<p><strong>B<\/strong><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-1192 size-thumbnail\" src=\"http:\/\/www.itqualityindex.com\/wp-content\/uploads\/2019\/09\/BRae-150x150.jpg\" alt=\"\" width=\"150\" height=\"150\" \/><strong>ar<\/strong><strong>clay Rae, Great Britain:<\/strong> \u201cThe IT Quality Index model looks comprehensive in its\u2019 coverage of a cross-section of IT activities. As such it provides an excellent \u2018balanced scorecard\u2019 to benchmark and assess the performance of the IT organisation across a number of areas \u2013 beyond technical and process. The focus is very much centred around outcomes, with a clear link to understanding the origin and reasons for these. This is a very useful toolkit for IT organisations and their leaders. The assessment process is also thorough and should help to build up a good means of ongoing measurement and service improvement for enterprise IT departments.\u201d<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1193 size-thumbnail alignleft\" src=\"http:\/\/www.itqualityindex.com\/wp-content\/uploads\/2019\/09\/Harold1-150x150.jpg\" alt=\"\" width=\"150\" height=\"150\" \/><\/p>\n<p><strong>Harold Petersen, Australia<\/strong>: \u201cThe IT Quality Index is refreshingly \u2018simple&#8217; in terms of its holistic domain model, its approach and presentation of outcomes. The presentation of outcomes make sense on executive level and really seek to answer executive business questions about the general state of IT in their organisation and what can be improved to better enable the business. At the same time the IT Quality Index is built upon a comprehensive IT Operating Model, leveraging globally accepted frameworks for enterprise IT Management and Governance. This enables diving deeper upon analysing and questioning aspects of the executive outcomes of an IT Quality Index assessment. If the right stakeholders participate in an assessment, the IT Quality Index will provide transparency, the ability to understand where we are now at a glance and drive prioritised improvements in a pragmatic fashion.\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-1196 size-thumbnail\" src=\"http:\/\/www.itqualityindex.com\/wp-content\/uploads\/2019\/09\/Paul-150x150.jpg\" alt=\"\" width=\"150\" height=\"150\" \/><\/p>\n<p><strong>Paul Wilkinson, Netherlands:<\/strong> \u201cA solid, well-constructed approach driven by customer organizations asking the question. \u2018How good is my IT\u2019? Why a new quality approach? There are many frameworks and assessments already in the market? The book gives a good argument for the strengths and weaknesses of existing approaches. I like the fact that it doesn\u2019t focus on \u2018best practices\u2019 but also looks at \u2018bad practices\u2019 and more importantly \u2018Right practices\u2019. Another plus for me is that the approach doesn\u2019t just focus on a \u2018maturity level\u2019 of a process or practice but also has a chapter on \u2018Value of improvement\u2019 which is a current weakness in the ITSM landscape \u2013 the difference between improvement for the sake of improvement, and improvement aimed at delivering business value, which is something the business is demanding more and more as IT becomes a critical enabler for the latest industry trend of \u2018digital Transformation\u2019. The book not only gives the areas and processes to be assessed but also set of guiding principles, roles and tips for using the approach which is backed up by training and accreditation.\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-1195 size-thumbnail\" src=\"http:\/\/www.itqualityindex.com\/wp-content\/uploads\/2019\/09\/LuisAlonso-150x150.jpg\" alt=\"\" width=\"150\" height=\"150\" \/><\/p>\n<p><strong>Luis Alonso, Mexico:<\/strong> \u201cIT Quality Index is the perfect way to reflect the overall IT Quality into a business context. It will allow your company to identify the bad practices that affect the correct performance of the IT department. This framework provides you the platform for a complete assessment in a 360 degree view around your organisation. It will give an easily understandable view of the current state of the IT department and will let you compare your quality level with other IT departments in similar organizations. IT Quality Index will help IT Managers understand where they are and what is the next step to improve IT Services. In my opinion, it could be considered a must read for every IT Manager.\u201d<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-1194 size-thumbnail\" src=\"http:\/\/www.itqualityindex.com\/wp-content\/uploads\/2019\/09\/Luis-150x150.jpg\" alt=\"\" width=\"150\" height=\"150\" \/><\/p>\n<p><strong>Luis Garcia Menendez, Luxembourg:<\/strong> \u201cThe IT Quality Index provides a framework to assess the quality of an IT organization. How can you improve the services you are providing? Only if you can measure them. Using this framework you can set up a baseline on how your IT organization is performing. From there you can define the right actions for improvement and control their success by measuring them over time allowing you to see the improvement. Being able to show in a tangible way the improvement of a service allows to remove the perception which often shows more emotional and less factual view of an IT organization.<br \/>\nThe IT Quality Index takes into account in a structured way all the different components which are important to define the performance of an IT organization in a customer centric way. Service must show value to a customer and this value could be different from customer to customer. This framework covers this due to its customer centric approach. The most important KPI\u2019s in order to agree the correct SLA\u2019s are not the commonly generic ones often used but the ones which are important for the customer. This is way a customer centric approach is so important and this framework covers it. It is not replacing best practices but allowing you to measure in order to see the evolution of the improvements put in place.\u201d<\/p>\n<p>#itQualityIndex #itQMS #itQuality<\/p>\n<p><div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-2298-2\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"http:\/\/www.q4it.eu\/wp-content\/uploads\/2025\/09\/Stop_Speaking_IT_How_the_IT_Quality_Index_ITQI_Bridges_the_E.mp4?_=2\" \/><a href=\"http:\/\/www.q4it.eu\/wp-content\/uploads\/2025\/09\/Stop_Speaking_IT_How_the_IT_Quality_Index_ITQI_Bridges_the_E.mp4\">http:\/\/www.q4it.eu\/wp-content\/uploads\/2025\/09\/Stop_Speaking_IT_How_the_IT_Quality_Index_ITQI_Bridges_the_E.mp4<\/a><\/video><\/div><\/p>","protected":false},"excerpt":{"rendered":"<p>IT quality management framework \u201cHow good is your IT ?\u201d \u2013 crucial question answered by IT QUALITY INDEX framework. Podcast about IT Quality Index. IT QUALITY INDEX is IT quality assessment framework, which is used for quality assessment in different types of IT organizations. It is respecting all major best practices frameworks and norms. Provides [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/pages\/2298"}],"collection":[{"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/comments?post=2298"}],"version-history":[{"count":60,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/pages\/2298\/revisions"}],"predecessor-version":[{"id":8051,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/pages\/2298\/revisions\/8051"}],"wp:attachment":[{"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/media?parent=2298"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}