{"id":6812,"date":"2023-04-18T14:38:09","date_gmt":"2023-04-18T12:38:09","guid":{"rendered":"https:\/\/www.q4it.eu\/?page_id=6812"},"modified":"2026-01-07T10:24:17","modified_gmt":"2026-01-07T09:24:17","slug":"it-performance-reporting","status":"publish","type":"page","link":"https:\/\/www.q4it.eu\/en\/it-performance-reporting\/","title":{"rendered":"IT performance reporting"},"content":{"rendered":"

A new workshop and course on measuring and reporting IT work with an emphasis on qualitative metrics<\/p>\n

Course duration:\u00a0<\/strong> 1 day including certification exam<\/p>\n

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Trainig description in PDF<\/a>.\u00a0<\/strong><\/p>\n

Overview<\/strong>: IT work reporting in many IT departments is reactively focused on reporting the number of processed requests, changes and incidents. As the role of IT changes towards greater proactivity, innovation and complex problems, IT metrics require a significant redesign. The course is dedicated to new metrics, especially qualitative ones and what, when and how to measure and report.<\/p>\n

SFIA<\/a> skills: PEMT Performance, MEAS Measurement, METL Methods and tools.<\/p>\n

Prerequisites:<\/strong> Attendance in any course is not mandatory for the course, but we recommend that you familiarize yourself with the methodology IT Quality Index<\/a>, training IT Quality Foundation<\/a> and IT Quality Manager<\/a>, Recommended book\u00a0IT Quality Index 2026 Edition, ISBN:\u00a0<\/strong>9798269810812<\/a><\/p>\n

Target groups<\/strong>: Especially management positions \u2013 team leader, IT manager, CIO, head of department, especially in organizations where the role of IT is changing from a service provider to a competence center with a contribution to improvement and innovation. This course ideally supports digital transformation projects or organizational change in IT.<\/p>\n

Course objectives:<\/strong> Participants will learn the main differences between quantitative and qualitative management, learn about a new set of qualitative metrics and how to incorporate these metrics into modern IT management.<\/p>\n

Learning outcomes:<\/strong> Course participants will gain knowledge of how to improve the perception of IT by shifting the focus of IT metrics away from reactive metrics towards multidimensional and composite metrics that better reflect the knowledge-based and proactive nature of IT work.<\/p>\n

Follow-up courses:\u00a0\u00a0\u00a0\u00a0 <\/strong>DCMM Masterclass<\/a>, DCMM Manager<\/a>, IT Quality Manager<\/a>, Managing knowledge worker quality<\/a><\/p>\n

Course agenda:\u00a0<\/strong> 1 day<\/p>\n