{"id":8395,"date":"2026-04-30T09:39:16","date_gmt":"2026-04-30T07:39:16","guid":{"rendered":"https:\/\/www.q4it.eu\/?page_id=8395"},"modified":"2026-05-18T12:55:16","modified_gmt":"2026-05-18T10:55:16","slug":"itsm","status":"publish","type":"page","link":"https:\/\/www.q4it.eu\/en\/itsm\/","title":{"rendered":"ITSM"},"content":{"rendered":"<p>Training to familiarize with the basics of IT Service Management, main concepts, basic processes and the concept of a service catalog. The ITSM Advanced course is a continuation and complements areas that are often not covered in practice.<\/p>\n<p><a href=\"https:\/\/www.q4it.eu\/en\/itsm-foundation\/\" target=\"_blank\" rel=\"noopener\"><strong>ITSM Foundation<\/strong><\/a> &#8211; Introductory 1-day course to familiarize with the basics of ITSM designed for all positions in IT<\/p>\n<p><a href=\"https:\/\/www.q4it.eu\/en\/itsm-advanced\/\" target=\"_blank\" rel=\"noopener\"><strong>ITSM Advanced<\/strong><\/a> &#8211; The course complements the basics of ITSM with new areas, familiarization with the principles of collaboration, innovation, capability management, integration of AI into IT management and new composite metrics.<\/p>\n<p>Courses are conducted in Czech, training materials are in English<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-8417 size-large\" src=\"http:\/\/www.q4it.eu\/wp-content\/uploads\/2026\/04\/ITSM-1024x589.png\" alt=\"\" width=\"1024\" height=\"589\" srcset=\"https:\/\/www.q4it.eu\/wp-content\/uploads\/2026\/04\/ITSM-1024x589.png 1024w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2026\/04\/ITSM-300x172.png 300w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2026\/04\/ITSM-768x441.png 768w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2026\/04\/ITSM.png 1143w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>","protected":false},"excerpt":{"rendered":"<p>Training to familiarize with the basics of IT Service Management, main concepts, basic processes and the concept of a service catalog. The ITSM Advanced course is a continuation and complements areas that are often not covered in practice. ITSM Foundation &#8211; Introductory 1-day course to familiarize with the basics of ITSM designed for all positions [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8417,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/pages\/8395"}],"collection":[{"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/comments?post=8395"}],"version-history":[{"count":12,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/pages\/8395\/revisions"}],"predecessor-version":[{"id":8457,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/pages\/8395\/revisions\/8457"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/media\/8417"}],"wp:attachment":[{"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/media?parent=8395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}