{"id":866,"date":"2017-12-19T10:24:02","date_gmt":"2017-12-19T09:24:02","guid":{"rendered":"http:\/\/www.q4it.eu\/?page_id=866"},"modified":"2025-10-07T12:33:37","modified_gmt":"2025-10-07T10:33:37","slug":"consultancy","status":"publish","type":"page","link":"https:\/\/www.q4it.eu\/en\/consultancy\/","title":{"rendered":"Consultancy"},"content":{"rendered":"<p>We provide range of consultancy services, typically<\/p>\n<ul>\n<li>IT Quality assessment and benchmarking &#8211; <strong>IT Quality Index<\/strong><\/li>\n<li><strong>Innovation Quality Index<\/strong> &#8211; <a href=\"https:\/\/www.q4it.eu\/en\/innovation-quality-index\/\" target=\"_blank\" rel=\"noopener\">INQI &#8211; assessment<\/a> of actual and target role of IT in innovation efforts.<\/li>\n<li><strong>IT QMS<\/strong> &#8211; design and adoption of IT Quality Management System<\/li>\n<li><strong>Knowledge Worker Quality\u00a0Index<\/strong> analysis and related qualitative metrics KWQI, CLQ, CLX, value of knowledge worker<\/li>\n<li><strong>Data Quality Index <a href=\"http:\/\/www.q4it.eu\/workshops\/Q4IT_DQI.pdf\" target=\"_blank\" rel=\"noopener\">DQI<\/a><\/strong> &#8211; analysis of data management quality<\/li>\n<li><strong>ITSM<\/strong>\u00a0and <strong>IT Governance<\/strong> consultancy &#8211; service catalogue, process design, streamlining ITSM practices<\/li>\n<li><strong>SFIA<\/strong> &#8211; skills analysis of individual persons and consolidated picture of the whole IT department<\/li>\n<li><strong>DCMM<\/strong> feasibility study &#8211; analysis of IT and business readiness to digital transformation of IT management<\/li>\n<li><strong>DCMM<\/strong> \u2013 digital transformation of IT departments from order taking, passive role to innovations and ever-learning capability function<\/li>\n<\/ul>\n<p><strong>IT Quality Index<\/strong> projects, helping clients to answer questions<\/p>\n<ul>\n<li>How good is our IT ?<\/li>\n<li>Do we manage our IT in line with\u00a0best practices ?<\/li>\n<li>Do we improve or stagnate?<\/li>\n<li>Do we spend IT budget efficiently ?<\/li>\n<li>Do we deliver IT services in quality and cost anticipated by business ?<\/li>\n<li>Where are greatest opportunities for improvements ?<\/li>\n<li>How IT quality compares to other IT departments ?<\/li>\n<li>Are we better then others ?<\/li>\n<li>What skills do we have in IT ? &#8211; SFIA<\/li>\n<\/ul>\n<div><strong>Q4IT delivers quality assessments based on IT Quality Index framework.<\/strong><\/div>\n<ul>\n<li>Compatible with ISO 20000:2011 \u00a0\u2013 the globally most accepted standards for IT Service management<\/li>\n<li>It does not use\u00a0Yes\/No statements, but\u00a0multi scale assessment adjusted to company profile is used<\/li>\n<li>Key attributes are scalability from detail level, depth of check, processes and services selection and management levels inclusion<\/li>\n<li>IT Quality assessments are delivered by\u00a0<strong>Accredited IT Quality Expert \u2013 AITQE.<\/strong><\/li>\n<li>Results of audit are always concrete and pointing to specifics with recommendations on how to resolve identified issues<\/li>\n<li>Result of audit is compliant with ISO\/IEC 20000, therefore they might be also used as a preparation for certification<\/li>\n<li>Can be used for benchmarking between IT departments or compare IT organizations<\/li>\n<li>Provides IT Quality certificate which clearly stated quality levels<\/li>\n<\/ul>\n<p><strong>We also provide consultancy service to introduce IT Quality Management System &#8211; <a href=\"http:\/\/www.q4it.eu\/workshops\/ITQMS_ENG.pdf\">IT QMS<\/a><\/strong><\/p>\n<ul>\n<li>Define process and responsibilities<\/li>\n<li>Define role of Quality Manager<\/li>\n<li>Create Visual Proportional Board where improvements are managed<\/li>\n<li>Report improvements and benefits delivered to the organization<\/li>\n<li>Map quality management practices into COBIT 5, APO11 Manager Quality, Establish a Quality Management System<\/li>\n<li>SFIA skill codes QUMG, MEAS, SURE, QUAS<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-969 size-medium\" src=\"http:\/\/www.q4it.eu\/wp-content\/uploads\/2017\/12\/ITQI_dimensions_A-300x293.png\" alt=\"\" width=\"300\" height=\"293\" srcset=\"https:\/\/www.q4it.eu\/wp-content\/uploads\/2017\/12\/ITQI_dimensions_A-300x293.png 300w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2017\/12\/ITQI_dimensions_A.png 623w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p style=\"text-align: center;\"><em>IT Quality Index holistic measurement<\/em><\/p>\n<p><strong>Innovation Quality Index<\/strong> analysis:<\/p>\n<ul>\n<li>Actual role of IT department in innovation<\/li>\n<li>Benchmark and comparision with similar IT depts<\/li>\n<li>Target IT role in innovation<\/li>\n<li>INQI trends tracking<\/li>\n<\/ul>\n<p><strong>Knowledge Worker Quality Index<\/strong> analysis<\/p>\n<ul>\n<li>Quality analysis of knowledge workers in IT #KWQI<\/li>\n<li>Value of knowledge worker #VKW<\/li>\n<li>Collaboration Experience and Collaboration Quality #CLX #CLQ<\/li>\n<li>Team quality index<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-5766 size-medium\" src=\"http:\/\/www.q4it.eu\/wp-content\/uploads\/2021\/08\/KWQI2-300x259.png\" alt=\"\" width=\"300\" height=\"259\" srcset=\"https:\/\/www.q4it.eu\/wp-content\/uploads\/2021\/08\/KWQI2-300x259.png 300w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2021\/08\/KWQI2-768x663.png 768w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2021\/08\/KWQI2-600x518.png 600w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2021\/08\/KWQI2.png 784w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/li>\n<\/ul>\n<p><strong>ITSM<\/strong> and IT Governance<\/p>\n<ul>\n<li>revision and improvements of ITSM processes<\/li>\n<li>roles and responsibilities<\/li>\n<li>KPIs review and design<\/li>\n<li>IT strategy development<\/li>\n<\/ul>\n<p><strong>SFIA<\/strong> &#8211; skills analysis<\/p>\n<ul>\n<li>analysis of skills, SFIA profiles for individuals and consolidated team profiles<\/li>\n<li>skills development recommendation<\/li>\n<li>identification of missing skills<\/li>\n<li>Reactive\/Proactive skills ratio<\/li>\n<\/ul>\n<p><strong>DCMM<\/strong> &#8211; Digital Capabilities Management Model<\/p>\n<ul>\n<li>transformation of IT departments from a passive role to digital innovations<\/li>\n<li>adaptive management, ever learning system<\/li>\n<li>reduction of administration overhead<\/li>\n<li>visual proportional model to make IT work visible<\/li>\n<\/ul>\n<figure id=\"attachment_7002\" aria-describedby=\"caption-attachment-7002\" style=\"width: 1453px\" class=\"wp-caption alignleft\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7002 size-full\" src=\"http:\/\/www.q4it.eu\/wp-content\/uploads\/2023\/07\/Fases.png\" alt=\"\" width=\"1453\" height=\"571\" srcset=\"https:\/\/www.q4it.eu\/wp-content\/uploads\/2023\/07\/Fases.png 1453w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2023\/07\/Fases-300x118.png 300w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2023\/07\/Fases-1024x402.png 1024w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2023\/07\/Fases-768x302.png 768w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2023\/07\/Fases-600x236.png 600w\" sizes=\"(max-width: 1453px) 100vw, 1453px\" \/><figcaption id=\"caption-attachment-7002\" class=\"wp-caption-text\">4 stepf of IT transformation<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>We provide range of consultancy services, typically IT Quality assessment and benchmarking &#8211; IT Quality Index Innovation Quality Index &#8211; INQI &#8211; assessment of actual and target role of IT in innovation efforts. IT QMS &#8211; design and adoption of IT Quality Management System Knowledge Worker Quality\u00a0Index analysis and related qualitative metrics KWQI, CLQ, CLX, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/pages\/866"}],"collection":[{"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/comments?post=866"}],"version-history":[{"count":65,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/pages\/866\/revisions"}],"predecessor-version":[{"id":8010,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/pages\/866\/revisions\/8010"}],"wp:attachment":[{"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/media?parent=866"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}