\nCertification IT Quality Foundation – CITQF
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<\/h4>\nIT quality management framework overview<\/span><\/h5>\nCourse length:<\/strong>\u00a0\u00a0 1 day including certification exam<\/p>\nDates, price and registration below in registration form<\/b><\/p>\n\nTarget group: \u00a0<\/strong>All IT professionals including team leaders, CIO, Senior IT managers, IT managers, Quality Assurance managers, Compliance leads, Supervisors, IT professionals. Individuals aiming to achive Certification IT Quality Foundation\u2013 CITQF, Individuals aiming to become Accredited IT Quality Expert \u2013 AITQE or Accredited IT Quality Trainer where IT Quality Index Foundation certificate is required.<\/p>\nDownload course detail\u00a0here<\/a><\/strong><\/p>\nOverview: <\/strong>What is IT Quality? Can we measure it?This course provides an introductory overview to the IT Quality Index framework. It details the need for a holistic approach to IT quality and compares the new IT quality assessment with the operational ways of assessment with a focus on specific areas. Course participants will gain knowledge of IT quality terms and how quality can be measured and tracked over time in an unbiased, objective way.<\/p>\nPrerequisites:\u00a0<\/strong>No prerequisites –\u00a0<\/strong>ITIL\u00ae Foundation or ITIL\u00ae 4 Foundation certificate is highly recommended, good knowledge of ITSM principles and logic is important for course participants<\/p>\nTarget group:\u00a0\u00a0<\/strong>All IT professionals including team leaders, CIOs, Senior IT managers, IT managers, Quality Assurance managers, Compliance leads and Supervisors. This course is targeted to candidates aiming to achieve CITQF, Accredited IT Quality Experts \u2013 AITQE or Accredited IT Quality Trainers where the IT Quality Index Foundation certificate is a pre-requisite<\/p>\nCourse Learning Objectives:<\/strong>\u00a0 This qualification represents an overview of the IT Quality Index framework and the concept of quantifying the quality of IT into a management focused form. Course participants will gain knowledge of IT quality terms, how a new approach to strategic level quality assessments can improve the relationship between IT and the business through the alignment of differing perspectives into a single, objective view on the overall level of IT quality. Participants will learn the value of knowing the IT quality level, how the measurement of IT quality is organised, how outputs are processed and how the benchmarking of quality can be done.<\/p>\nSFIA<\/a> 9 skills: Quality management QUMG 3-4, Quality assurance QUAS 3-4<\/p>\nCourse Outcome:<\/strong>\u00a0Successful candidates will gain Certified IT Quality Professional \u2013 CITQP certification. Certification means confirmation of the understanding of the fundamentals of a holistic approach to IT quality has been reached. A certification that proves the knowledge of how to answer \u201cHow Good Is Your IT?\u201d<\/p>\nCourse agenda:<\/strong><\/p>\n\n\n- IT Quality Measurement \u2013 motivations to quality measurement<\/li>\n
- Previous IT quality models and aproaches
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<\/li>\n - Architectural design of holistic IT quality assessment<\/li>\n
- IT QUALITY INDEX \u2013 model, principles, IT quality definition, ITQI as a composite quality indicator<\/li>\n
- 6 quality domains, 48 dimensions\n
\n- Business\/customers<\/li>\n
- Human capital<\/li>\n
- Services<\/li>\n
- Processes<\/li>\n
- Tools<\/li>\n
- Appearance<\/li>\n<\/ul>\n<\/li>\n
- IT Quality Index assessment \u2013 planning, method of assessment<\/li>\n
- Analysis and processing outputs<\/li>\n
- Interpreting results, creating management summary, result\u00a0presentation<\/li>\n
- Value to business, complementing qualitative metrics KWQI, CLQ, CLX<\/li>\n
- Online certification exam CITQF – Certification IT Quality Foundation<\/li>\n<\/ul>\n
Additional information:<\/strong><\/p>\n\n- Active participation in course \u2013 role-playing,<\/li>\n
- Course is lead by experienced Accredited IT Quality Expert \u2013 AITQE
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<\/li>\n - Recommended literature: Book IT Quality Index 2026 Edition<\/a>, ISBN 9798269810812<\/li>\n<\/ul>\n
Online registration form:<\/strong><\/p>\n
Dates, price and registration below in registration form<\/b><\/p>\n Target group: \u00a0<\/strong>All IT professionals including team leaders, CIO, Senior IT managers, IT managers, Quality Assurance managers, Compliance leads, Supervisors, IT professionals. Individuals aiming to achive Certification IT Quality Foundation\u2013 CITQF, Individuals aiming to become Accredited IT Quality Expert \u2013 AITQE or Accredited IT Quality Trainer where IT Quality Index Foundation certificate is required.<\/p>\n Download course detail\u00a0here<\/a><\/strong><\/p>\n Overview: <\/strong>What is IT Quality? Can we measure it?This course provides an introductory overview to the IT Quality Index framework. It details the need for a holistic approach to IT quality and compares the new IT quality assessment with the operational ways of assessment with a focus on specific areas. Course participants will gain knowledge of IT quality terms and how quality can be measured and tracked over time in an unbiased, objective way.<\/p>\n Prerequisites:\u00a0<\/strong>No prerequisites –\u00a0<\/strong>ITIL\u00ae Foundation or ITIL\u00ae 4 Foundation certificate is highly recommended, good knowledge of ITSM principles and logic is important for course participants<\/p>\n Target group:\u00a0\u00a0<\/strong>All IT professionals including team leaders, CIOs, Senior IT managers, IT managers, Quality Assurance managers, Compliance leads and Supervisors. This course is targeted to candidates aiming to achieve CITQF, Accredited IT Quality Experts \u2013 AITQE or Accredited IT Quality Trainers where the IT Quality Index Foundation certificate is a pre-requisite<\/p>\n Course Learning Objectives:<\/strong>\u00a0 This qualification represents an overview of the IT Quality Index framework and the concept of quantifying the quality of IT into a management focused form. Course participants will gain knowledge of IT quality terms, how a new approach to strategic level quality assessments can improve the relationship between IT and the business through the alignment of differing perspectives into a single, objective view on the overall level of IT quality. Participants will learn the value of knowing the IT quality level, how the measurement of IT quality is organised, how outputs are processed and how the benchmarking of quality can be done.<\/p>\n SFIA<\/a> 9 skills: Quality management QUMG 3-4, Quality assurance QUAS 3-4<\/p>\n Course Outcome:<\/strong>\u00a0Successful candidates will gain Certified IT Quality Professional \u2013 CITQP certification. Certification means confirmation of the understanding of the fundamentals of a holistic approach to IT quality has been reached. A certification that proves the knowledge of how to answer \u201cHow Good Is Your IT?\u201d<\/p>\n Course agenda:<\/strong><\/p>\n Additional information:<\/strong><\/p>\n Online registration form:<\/strong><\/p>\n\n
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