{"id":1779,"date":"2018-04-25T13:00:27","date_gmt":"2018-04-25T11:00:27","guid":{"rendered":"http:\/\/www.q4it.eu\/?p=1779"},"modified":"2018-09-14T13:26:09","modified_gmt":"2018-09-14T11:26:09","slug":"it-qms-usa-dallas","status":"publish","type":"post","link":"https:\/\/www.q4it.eu\/en\/it-qms-usa-dallas\/","title":{"rendered":"IT Quality Index USA Dallas"},"content":{"rendered":"

IT Quality Index trainings, Dallas, Addison, March 21-22 2018<\/strong><\/p>\n

IT Quality Index Foundation, Expert, Manager<\/p>\n

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The delivery of courses provides an invaluable opportunity to receive feedback from your audience as well as an opportunity to identify the areas with the most interest and that open up interesting discussions. In March we had the chance to introduce all of our IT Quality Index courses all together, from the IT Quality Foundation training, through Expert, to the newest course of IT Quality Manager.<\/p>\n

The traditional approaches to quality management usually simplify quality to \u201cSatisfied users\u201d or \u201cMeeting the users requirements \u2013 SLAs or KPIs\u201d. It\u2019s true that every IT department or IT service provider is also under pressure to reduce costs or increase efficiency, so why should anyone do more if we reach the certain levels of KPI, SLA, CSAT index? Quality management therefore means keeping numbers within their specified limits. Should we think about changing the way in which we work if that has the potential to negatively impact the figures we have reported for years? \u2018We need continuity\u2019 is what we typically hear from\u00a0CIOs.<\/p>\n

But the IT Quality Management System as described in a new course, IT Quality Manager, is built and designed in a different way.<\/p>\n

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Key differences and parts:<\/p>\n