{"id":5425,"date":"2021-03-29T10:41:34","date_gmt":"2021-03-29T08:41:34","guid":{"rendered":"http:\/\/www.q4it.eu\/?p=5425"},"modified":"2021-03-29T11:03:04","modified_gmt":"2021-03-29T09:03:04","slug":"knowledge-worker-quality","status":"publish","type":"post","link":"https:\/\/www.q4it.eu\/en\/knowledge-worker-quality\/","title":{"rendered":"Knowledge worker quality"},"content":{"rendered":"<p>Peter Drucker about knowledge worker: &#8220;It demands that we impose the responsibility for their productivity on the individual knowledge workers themselves. Knowledge Workers have to manage themselves. They have to have autonomy.&#8221;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-5426\" src=\"http:\/\/www.q4it.eu\/wp-content\/uploads\/2021\/03\/KW_Drucker.png\" alt=\"\" width=\"995\" height=\"698\" srcset=\"https:\/\/www.q4it.eu\/wp-content\/uploads\/2021\/03\/KW_Drucker.png 995w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2021\/03\/KW_Drucker-300x210.png 300w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2021\/03\/KW_Drucker-768x539.png 768w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2021\/03\/KW_Drucker-600x421.png 600w\" sizes=\"(max-width: 995px) 100vw, 995px\" \/><\/p>\n<p>Existence of knowledge worker remained unrecognized in most management models, including ITSM, Agile, DevOps, as the governing ideas was the industrial era thinking of productivity.<\/p>\n<p>IT Quality Index method, introduced in 2017, provides fundamentals of measuring IT quality as complex system, and it also creates inherent quality approach to complex non-routine work\u00a0 aka knowledge worker.<\/p>\n<p>Interrelated quality metrics are:<\/p>\n<ul>\n<li>IT Quality Index &#8211; overall IT quality, multidimensional<\/li>\n<li>Knowledge worker quality &#8211; n:n quality perception of peer collaborators, manager and external expert<\/li>\n<li>Collaboration experience &#8211; mutual perception of collaboration quality measured either on collaborator or team level<\/li>\n<\/ul>\n<p>All metrics are tactical or strategic, designed to be used in 12-24 months periods, eliminating the need of quantitative metrics, which typically bear little information or reflect just &#8220;noise&#8221; or workload fluctuations.<\/p>\n<p>More information about this topic is included in IT Quality Expert course.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-5427\" src=\"http:\/\/www.q4it.eu\/wp-content\/uploads\/2021\/03\/ITQI_complementing.png\" alt=\"\" width=\"749\" height=\"536\" srcset=\"https:\/\/www.q4it.eu\/wp-content\/uploads\/2021\/03\/ITQI_complementing.png 749w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2021\/03\/ITQI_complementing-300x215.png 300w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2021\/03\/ITQI_complementing-600x429.png 600w\" sizes=\"(max-width: 749px) 100vw, 749px\" \/><\/p>","protected":false},"excerpt":{"rendered":"<p>Peter Drucker about knowledge worker: &#8220;It demands that we impose the responsibility for their productivity on the individual knowledge workers themselves. Knowledge Workers have to manage themselves. They have to have autonomy.&#8221; Existence of knowledge worker remained unrecognized in most management models, including ITSM, Agile, DevOps, as the governing ideas was the industrial era thinking [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":5427,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[2],"tags":[],"_links":{"self":[{"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/posts\/5425"}],"collection":[{"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/comments?post=5425"}],"version-history":[{"count":5,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/posts\/5425\/revisions"}],"predecessor-version":[{"id":5432,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/posts\/5425\/revisions\/5432"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/media\/5427"}],"wp:attachment":[{"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/media?parent=5425"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/categories?post=5425"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/tags?post=5425"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}