{"id":5968,"date":"2021-12-02T13:25:29","date_gmt":"2021-12-02T12:25:29","guid":{"rendered":"http:\/\/www.q4it.eu\/?p=5968"},"modified":"2021-12-02T13:30:30","modified_gmt":"2021-12-02T12:30:30","slug":"drift-ke-kvalitativnim-metrikam","status":"publish","type":"post","link":"https:\/\/www.q4it.eu\/en\/drift-ke-kvalitativnim-metrikam\/","title":{"rendered":"Drift to qualitative management"},"content":{"rendered":"<p>Knowledge era means drift to qualitative management. Instead of extensive metrics measuring volumes, time, tickets, costs, complex knowledge work is demanding different approach.<\/p>\n<p>Examples of qualitative metrics:<\/p>\n<ul>\n<li>IT Quality Index &#8211; overall IT Quality<\/li>\n<li>Collaboration Experience CLX and Collaboration Quality CLQ<\/li>\n<li>Knowledge Worker Quality Index\u00a0 KWQI<\/li>\n<li>team quality TQI<\/li>\n<\/ul>\n<figure id=\"attachment_5970\" aria-describedby=\"caption-attachment-5970\" style=\"width: 1024px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-5970 size-large\" src=\"http:\/\/www.q4it.eu\/wp-content\/uploads\/2021\/12\/InfCostA-1024x705.png\" alt=\"\" width=\"1024\" height=\"705\" srcset=\"https:\/\/www.q4it.eu\/wp-content\/uploads\/2021\/12\/InfCostA-1024x705.png 1024w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2021\/12\/InfCostA-300x206.png 300w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2021\/12\/InfCostA-768x528.png 768w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2021\/12\/InfCostA-600x413.png 600w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2021\/12\/InfCostA.png 1074w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption id=\"caption-attachment-5970\" class=\"wp-caption-text\">IT measurement costs &#8211; Quantity Vs. Quality<\/figcaption><\/figure>\n<p>Qualitative management means less frequent analysis, usually 1x per year.<\/p>\n<p>Practical recommendation<\/p>\n<ol>\n<li>Review all quantitative measurement and eliminate most of them<\/li>\n<li>Introduce few qualitative metrics including visualization a understanding the big picture<\/li>\n<\/ol>\n<p>More details are explained in IT Quality Index courses and in\u00a0<a href=\"https:\/\/www.amazon.com\/dp\/B09FRYKJSC?ref_=pe_3052080_397514860\">IT Quality Index 2022 Edition<\/a>, ISBN 9798543925812<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_5969\" aria-describedby=\"caption-attachment-5969\" style=\"width: 987px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-5969 size-full\" src=\"http:\/\/www.q4it.eu\/wp-content\/uploads\/2021\/12\/Drift.png\" alt=\"\" width=\"987\" height=\"683\" srcset=\"https:\/\/www.q4it.eu\/wp-content\/uploads\/2021\/12\/Drift.png 987w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2021\/12\/Drift-300x208.png 300w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2021\/12\/Drift-768x531.png 768w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2021\/12\/Drift-600x415.png 600w\" sizes=\"(max-width: 987px) 100vw, 987px\" \/><figcaption id=\"caption-attachment-5969\" class=\"wp-caption-text\">Drift to qualitative metrics &#8211; IT Quality Index<\/figcaption><\/figure>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Knowledge era means drift to qualitative management. Instead of extensive metrics measuring volumes, time, tickets, costs, complex knowledge work is demanding different approach. Examples of qualitative metrics: IT Quality Index &#8211; overall IT Quality Collaboration Experience CLX and Collaboration Quality CLQ Knowledge Worker Quality Index\u00a0 KWQI team quality TQI Qualitative management means less frequent analysis, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5969,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[2],"tags":[],"_links":{"self":[{"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/posts\/5968"}],"collection":[{"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/comments?post=5968"}],"version-history":[{"count":2,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/posts\/5968\/revisions"}],"predecessor-version":[{"id":5972,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/posts\/5968\/revisions\/5972"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/media\/5969"}],"wp:attachment":[{"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/media?parent=5968"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/categories?post=5968"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/tags?post=5968"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}