{"id":6681,"date":"2023-01-17T12:35:07","date_gmt":"2023-01-17T11:35:07","guid":{"rendered":"https:\/\/www.q4it.eu\/?p=6681"},"modified":"2023-01-19T11:30:29","modified_gmt":"2023-01-19T10:30:29","slug":"value-of-knowledge-worker","status":"publish","type":"post","link":"https:\/\/www.q4it.eu\/en\/value-of-knowledge-worker\/","title":{"rendered":"Quality of knowledge worker"},"content":{"rendered":"<p>\u201cStudy finds that basically every single person hates performance reviews.\u201d \u2013 Noise, Daniel Kahneman<\/p>\n<p>Do we need performance reviews and performance metrics in general? Do we still live in an industrial era and people performing repetitious input-output work with easily measurable outputs?<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-6682 aligncenter\" src=\"http:\/\/www.q4it.eu\/wp-content\/uploads\/2023\/01\/PerfQual.png\" alt=\"\" width=\"870\" height=\"273\" srcset=\"https:\/\/www.q4it.eu\/wp-content\/uploads\/2023\/01\/PerfQual.png 870w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2023\/01\/PerfQual-300x94.png 300w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2023\/01\/PerfQual-768x241.png 768w, https:\/\/www.q4it.eu\/wp-content\/uploads\/2023\/01\/PerfQual-600x188.png 600w\" sizes=\"(max-width: 870px) 100vw, 870px\" \/><\/p>\n<p>There is an alternative to performance metrics and reviews &#8211; qualitative metrics reflecting on knowledge work characteristics.<\/p>\n<ul>\n<li><a href=\"https:\/\/sfia-online.org\/en\" target=\"_blank\" rel=\"noopener\">SFIA<\/a> skill levels as measured by an accredited SFIA consultant<\/li>\n<li>Proactivity index &#8211; reflecting structure of skill from reactivity or proactivity level<\/li>\n<li>Knowledge worker quality index &#8211; constructed from multi-perspective assessment (manager + peers), 3-5 dimensions<\/li>\n<li>Composite indicator Quality of knowledge worker #CIQKW (or Value of knowledge worker #VKW)<\/li>\n<\/ul>\n<p>Combination of qualitative metrics provides a cost effective picture of the overall individual&#8217;s quality, typically measured every 2 years, or for junior positions updated typically every year.<\/p>\n<p>The purpose of qualitative metrics is different from performance metrics<\/p>\n<ul>\n<li>development planning<\/li>\n<li>identification of outstanding worker suitable for promotion or role change<\/li>\n<li>identification of possible toxicities in teams which can have negative effect on team spirit and collaboration quality<\/li>\n<\/ul>\n<p>Benefits of qualitative metrics for knowledge workers in IT<\/p>\n<ul>\n<li>low frequency, less time required, less stress to everyone involved<\/li>\n<li>future development focus rather than past performance and quantitative metrics<\/li>\n<li>usability for complex proactive work with uncertain outcomes and long-term efforts<\/li>\n<\/ul>\n<p>More details and practical templates are included in recently extended training <a href=\"https:\/\/www.q4it.eu\/en\/kwq\/\" target=\"_blank\" rel=\"noopener\">Managing Knowledge Worker Quality<\/a><\/p>\n<p>Picture from Excel templates included in this training.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-6683\" src=\"http:\/\/www.q4it.eu\/wp-content\/uploads\/2023\/01\/VKW2-1.png\" alt=\"\" width=\"1121\" height=\"813\" \/><\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>\u201cStudy finds that basically every single person hates performance reviews.\u201d \u2013 Noise, Daniel Kahneman Do we need performance reviews and performance metrics in general? Do we still live in an industrial era and people performing repetitious input-output work with easily measurable outputs? There is an alternative to performance metrics and reviews &#8211; qualitative metrics reflecting [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6682,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[2],"tags":[],"_links":{"self":[{"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/posts\/6681"}],"collection":[{"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/comments?post=6681"}],"version-history":[{"count":17,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/posts\/6681\/revisions"}],"predecessor-version":[{"id":6701,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/posts\/6681\/revisions\/6701"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/media\/6682"}],"wp:attachment":[{"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/media?parent=6681"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/categories?post=6681"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.q4it.eu\/en\/wp-json\/wp\/v2\/tags?post=6681"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}