“The IT department of MERO CR is dedicated to the systematic improvement of IT quality, which also includes objective verification of the achieved level by assessing 48 qualitative dimensions according to the IT Quality Index methodology. Based on the measurement results, MERO CR received an IT quality certificate, which confirms the adoption of best IT […]
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DCMM Adoption Pocket Guide
Has been released for free use and download This pocket guide is intended for those interested in transforming IT management from: IT as a service provider Cost center Reactive management Mostly quantitative metrics Towards: IT as part of a collaborative network Mostly proactive management Emphasis on improving and modernizing the company’s digital capabilities Innovation and […]
Quality of knowledge worker
“Study finds that basically every single person hates performance reviews.” – Noise, Daniel Kahneman Do we need performance reviews and performance metrics in general? Do we still live in an industrial era and people performing repetitious input-output work with easily measurable outputs? There is an alternative to performance metrics and reviews – qualitative metrics reflecting […]
IT Quality trainings certification changes
Starting January 2023, certification structure of IT Quality Index trainings will be simplified: Any training can be taken without undertaking any previous trainings – mandatory requirements removed so participants can partake any training in any order No expiration date of any certification – all past certifications remain valid, no need for recertification Certification in IT […]
Information theory for IT practitioners – new training
Traditional management models are based on the paradigm of the industrial era – to produce more products at a lower price and thereby satisfy never-ending customer demand. Work faster, eliminate delays and reduce human labor consumption. These are the main theses that in the course of the nineties made their way into all the main […]