Quality Matters
Collaboration is the future.
We added entirely new course, DCMM Masterclass, explaining modern IT management model for the digital era CIO
Excellent feedback from CIOs who said, that key ideas will be translated into their IT strategies.
Details about course here:
Our company will be delivering ITIL 4 Managing Professional Training – ITIL4 MPT, we are preparing to run this course either in 12/2019 or 01/2020
This advanced, 5 days course is targeted to :
Specially for course provider via Q4IT you can get for free highly valued course IT Quality Index Foundation.
This means that registration to ITIL4 MPT course provides you unique opportunity to get another certification boosting your value in the market
You can register here: ITIL 4 Managing Professional Training – free voucher for IT Quality Foundation will be provided to everyone registered.
Conference key points – itSDFI 2019
Last week we had great opportunity to meet with future focused minds and discuss “Digital Governance” – how digital era is changing CIO’s world.
Dr. Marcell Vollmer keynoted how our we can shape our future by acting fast.
Lizzie Hodgson reminded audience that we are humans and we shouldn’t forget it when designing our future.
Jaroslav Kmet shared his insight about modern e-Slovakia.
Frantisek Kohout presented real experience with chatbots in DHL.
Jiri Skala focused on ITIL4 parts relevant to technology and suppliers and ServiceNow solution.
Sami Kallio surprised everyone by gap between SLA achievements and real customer perception.
Josef Lhotský reminded us that we can learn from 4 bil years of evolution
Jiří Šafránek showed that not all organization are profit focused.
Hynek Sandera shared CFO insight about IT projects.
RicardoAlvarez spoke about 7years theory
Zdeněk Jelínek highlighted new key features of ITIL4
Jonathan Boyd and Zdenek Kvapil spoke about what IT Quality really is. And we didn’t forget to challenge traditional paradigms of IT governance world, when we introduced to audience new collaborative model DCMM.
Feedback from conference participants was really good.
Thank you for joining us and see you next year 20/5/2020.
Full foto gallery is here
Inside organization we collaborate, which implicates different management patterns. While ITSM/Agile are designed with customer = “them” logic, in DCMM we approach IT as a nervous system of its own organization.
DCMM Masterclass key parts
Very positive feedback from course participants: “everyone involved in digital transformation should pass this course” said one of the initial courses delegates
Detail course description is here:
If you are interested in something really new, this course should get your attention.
Quality Management skills are frequently missing in many IT departments.
– Everyone should know what IT quality is – IT Quality Foundation
– Expert should know how to measure IT Quality and compare it – IT Quality Expert
– Manager should establish IT QMS – IT Quality Manager
Within IT Quality Index framework above areas are covered and you may consider to take courses to extend your skills and value:
