DCMM in graphics
Main differences between industrial and knowledge era IT management paradigms
Mail three groups of IT management
- ITSM – service delivery
- Agile, DevOps, SCRUM – product development
- DCMM – organization’s digital capabilities management
Development stages of IT management – processes, services, products, organization capabilities
IT management strategic focus over last decades
Graphics summary in PDF
DCMM trainings scheme
Effects of transformation from ITSM to DCMM logic – reduction of internal complexities
FTE allocation example from internal IT. DCMM is addressing complex non-routine knowledge work
Drift from reactive management towards proactive knowledge work
Digital agent means collective responsibility and elimination of ITSM us/them thinking. Digital agent is an organization’s asset aggregating knowhow, data and connectivity to other systens.
Quantitative and qualitative management compared.
DCMM means prioritization of collaboration quality. Collaboration is non-transactional, inside organization.
