Training to familiarize with the basics of IT Service Management, main concepts, basic processes and the concept of a service catalog. The ITSM Advanced course is a continuation and complements areas that are often not covered in practice.
ITSM Foundation – Introductory 1-day course to familiarize with the basics of ITSM designed for all positions in IT
ITSM Advanced – The course complements the basics of ITSM with new areas, familiarization with the principles of collaboration, innovation, capability management, integration of AI into IT management and new composite metrics.
Courses are conducted in Czech, training materials are in English
