IT QUALITY INDEX Manager
Certified IT Quality Manager – CITQM
Duration: 2 days including certification exam
Date, prices and registration below
Download course detail in PDF here
Prerequisites: Course IT Quality Index Foundation – CITQP – Certified IT Quality Professional, or IT Quality Index Expert – CITQE – Certified IT Quality Expert
Course learning objectives: This qualification presents deep understanding how IT Quality Index framework could form basis for continual quality improvement in all quality dimensions. Course participants will gain knowledge how to design, operate IT quality management system on strategic and tactical level. SFIA skills: Quality management QUMG 4-5, Quality assurance QUAS
Target Group: IT managers with a focus on IT quality, team leaders, IT quality managers, CIOs. Individuals aiming to become Certified IT Quality Manager – CITQM. Course is targeted to IT quality managers managing continual IT quality improvement systems.
2 Day course agenda:
- Overview of IT Quality Index method – key parts of IT Quality foundation training
- Designing visual IT QMS system
- Key components of IT QMS
- Establishing IT QMS – roles, activities
- Responsibilities of IT Quality Manager from the wider perspective
- Improvements initiations, recording, processing – improvement lifecycle
- Managing improvements including negative improvements
- Value / Benefits analysis of improvements – CVC, RBA, ADRA techniques
- Reporting and KPIs of IT QMS – what metrics matters
- Mapping to COBIT 2019 enabling processes, APO11 Managed Quality
- Exercises:
- Finding ideas for improvement
- Visual management of improvements
- Evaluation of improvements
- Online certification exam “Certified IT Quality Manager” CITQM, successful candidates will be listed in SCR
Additional information:
- Course is led by experienced Accredited IT Quality Expert and Trainer – AITQE / AITQT
- Course is including practical assignments to provide platform for learning by doing – experiential learning
- Participants will obtain templates to accelerate adoption of IT QMS, including visual design
Online registration form:
