Certified DCMM Professional course
leading to Certified DCMM Professional
This is course for every IT professional where DCMM is target IT management model
Course length: 2 days
Price: online 995 EUR / 895 GBP / 1.190 USD / 1.585 CAD VAT excl.
class 1.280 EUR / 1.120 GBP / 1.485 USD / 1.985 CAD VAT excl.
Date and registration
Prerequisites: no pre-requisites, recommended self study book DCMM : Digital Capabilities Management Model, ISBN: 9781723571923 .
Target group: Any IT professional aiming to adapt DCMM management model
Course details for download in PDF are here.
Course learning objectives: Learn how DCMM is organised on daily work activities, how activities and stories are sources of learning and adaptations. Understand Visual Proportional Model, RBA and ADRA techniques
Course agenda – 2 days:
- Key terms and logic of DCMM model, principles, differences from ITSM and agile
- Digital agents and DIA
- RBA, ADRA explained
- Activities and stories
- Applying principles
- Activities and stories
- Exercises – digital agents, RBA, visual model
- Migration from managing Customer Experience to Collaboration Experience #CLX
- Certification exam
Additional information: active involvement of participants is required
