Certified DCMM Professional course
leading to Certified DCMM Professional
This is course for every IT professional where DCMM is target IT management model
Course length: 2 days
Price: 995 EUR 886 GBP 1.210 USD 1.565 CAD including certification exam (VAT excl.)
Dates and places: view the course calendar on our web page.
Prerequisites: no pre-requisites, recommended self study book DCMM : Digital Capabilities Management Model, ISBN: 9781723571923 .
Target group: Any IT professional aiming to adapt DCMM management model
Course details for download in PDF are here.
Course learning objectives: Learn how DCMM is organised on daily work activities, how activities and stories are sources of learning and adaptations. Understand Visual Proportional Model, RBA and ADRA techniques
Course agenda – 2 days:
- Key terms and logic of DCMM model, principles, differences from ITSM and agile
- Digital agents and DIA
- RBA, ADRA explained
- Activities and stories
- Applying principles
- Activities and stories
- Exercises – digital agents, RBA, visual model
- Migration from managing Customer Experience to Collaboration Experience #CLX
- Certification exam
Additional information: active involvement of participants is required
