Classroom courses
| Date | Course | Description |
| 23 Jan Prague 4 Feb London 4 Feb Toronto 18 Feb Singapore 31 March London 31 March Toronto |
IT QUALITY INDEX Foundation | 1-day course explaining IT Quality Index framework, the structured and repeatable method of IT Quality assessment and measurement. The great starting point for all kinds of improvement initiatives, tracking progress and quantifying improvement achievements in an approachable way. The course is leading to Certified IT Quality Professional – CITQP. Details On-line registration |
| 23 Jan Prague 4 Feb London 4 Feb Toronto 18 Feb Singapore 31 March London 31 March Toronto |
IT QUALITY INDEX Expert | 2 days course for candidates aiming to become Accredited IT QUALITY Experts or Certified IT Quality Experts. Candidates must hold at least one ITIL® intermediate certificate. After passing course final exam candidates get quality management certificates – CITQE and AITQE. Details On-line registration |
| 30 Jan Prague 6 Feb London 6 Feb Toronto 20_Feb_Singapore 2 April London 2 April Toronto |
IT QUALITY INDEX Manager | 2 days course for candidates aiming to become Certified IT QUALITY Managers. Candidates must hold CITQP certificate. After passing course final exam candidates get IT quality manager – CITQM. Targeted to managers of IT quality. Details On-line registration |
| 23 Jan Prague 4 Feb London 4 Feb Toronto 18 Feb Singapore 31 March London 31 March Toronto |
Certification in IT Quality | 4 days combined course covering Foundation, Expert and Manager certifications. Candidates will gain Certification in IT Quality Details On-line registration |
| 3 Feb London 3 Feb Toronto 17 Feb Singapore 30 March London 30 March Toronto |
DCMM Masterclass | Introduction course to completely new Digital Capabilities Management Model, collaboration, energy efficiency, adaptations, inovativeness are driving forces for IT, which is not acting as a service provider, but digital capabilities department. Detail and registration |
| 3 Feb London | DCMM Professional | 2 day course for every IT professional where DCMM is target IT management model. Detail and registration |
| 3 Feb London | DCMM Manager | 3 day course suitable for every IT Manager where DCMM is target IT management model. Detail and registration |
| on demand | ITIL4 Foundation | Accredited ITIL4 Foundation 2 days training led by English speaking trainer. Detail and registration |
| under preparation | ITIL 4 Managing Professional Transition |
Transition course for ITIL Experts or holders of 17 points from ITIL V3 schema |
| under preparation | ITIL4 CDS – Create, Deliver and Support | ITIL4 Specialist – Create, Deliver & Support. |
| under preparation | ITIL4 DPI – Direct, Plan and Improve | ITIL4 Strategist – Direct, Plan and Improve |
| 20 May Brno | itSDFI 2020 | International IT conference IT Strategy & Digital Transformation. “CIO 2020” – conference for modern CIO, inspiring ideas about digital transformation. Detail Booking |
| on demand | CIO of the digital era | CIO’s need to stand out from the crowd and fight irrelevance in the modern world. This workshop is designed to help you make better use of social media to build a profile that not only increases your personal brand but also the brand of your company. Detail and registration |
| on demand | Mastering IT Support Delivery – Aspiring Manager Certificate | This qualification is designed for the IT Support operative aspiring to or being readied for a supervisory, or ultimately a management position. Booking Detail |
| on demand | Mastering IT Support Delivery – Operational Manager Certificate | MISD-OMC provides skills and practices in the operational management of an IT support workgroup; thus is for any manager in charge of a group involved in the chain of receipt and resolution of user or systems support enquiries. Detail Booking |
Q4IT is an accredited ITIL® Training Organization to deliver accredited courses about ITIL4 All courses are finalized with Peoplecert certification exam,
We deliver courses also in English all our trainer are practitioners, having hands-on experience with service management in different organizations.
We possess knowledge of international framework SFIA – which is complementing Service management practices from the IT skill management perspective.
We are accredited to utilize IT QUALITY INDEX framework for IT quality measurement/benchmark.
We authored completely new management model DCMM: Digital Capabilities Management Model inspired from evolution and biology.