Classroom courses
| Date | Course | Description |
| 28 Nov Edinburgh 23 Jan Prague 4 Feb London 4 Feb Toronto 18 Feb Singapore 31 March London 31 March Toronto |
IT QUALITY INDEX Foundation | 1-day course explaining IT Quality Index framework, the structured and repeatable method of IT Quality assessment and measurement. The great starting point for all kinds of improvement initiatives, tracking progress and quantifying improvement achievements in an approachable way. The course is leading to Certified IT Quality Professional – CITQP. Details On-line registration |
| 28 Nov Edinburgh 23 Jan Prague 4 Feb London 4 Feb Toronto 18 Feb Singapore 31 March London 31 March Toronto |
IT QUALITY INDEX Expert | 2 days course for candidates aiming to become Accredited IT QUALITY Experts or Certified IT Quality Experts. Candidates must hold at least one ITIL® intermediate certificate. After passing course final exam candidates get quality management certificates – CITQE and AITQE. Details On-line registration |
| 26_Nov_Edinburgh 30 Jan Prague 6 Feb London 6 Feb Toronto 20 Feb Singapore 2 April London 2 April Toronto |
IT QUALITY INDEX Manager | 2 days course for candidates aiming to become Certified IT QUALITY Managers. Candidates must hold CITQP certificate. After passing course final exam candidates get IT quality manager – CITQM. Targeted to managers of IT quality. Details On-line registration |
| 28 Nov Edinburgh 23 Jan Prague 4 Feb London 4 Feb Toronto 18 Feb Singapore 31 March London 31 March Toronto |
Certification in IT Quality | 4 days combined course covering Foundation, Expert and Manager certifications. Candidates will gain Certification in IT Quality Details On-line registration |
| 28 Nov London 28 Nov Toronto 3 Feb London 3 Feb Toronto 17 Feb Singapore 30 March London 30 March Toronto |
DCMM Masterclass | Introduction course to completely new Digital Capabilities Management Model, collaboration, energy efficiency, adaptations, inovativeness are driving forces for IT, which is not acting as a service provider, but digital capabilities department. Detail and registration |
| 28 Nov London 3 Feb London |
DCMM Professional | 2 day course for every IT professional where DCMM is target IT management model. Detail and registration |
| 3 Feb London | DCMM Manager | 3 day course suitable for every IT Manager where DCMM is target IT management model. Detail and registration |
| on demand | ITIL4 Foundation + IT Quality Foundation | Combined ITIL 4 Foundation and IT Quality Foundation courses. Both courses booked at once instead of 1.260 € only 950 €, you save 310 € including two certification exams. Total 3 days. Detail Booking: on-line |
| on demand | ITIL4 Foundation in English | Accredited ITIL4 Foundation 2 days training led by English speaking trainer. Detail Booking: on-line |
| 2 Dec Brno | ITIL Service Strategy in English | Accredited ITIL® Intermediate – Service Strategy course in English, including certification exam. Detail Booking: on-line |
| on demand | ITIL Service Design in English | Accredited ITIL® Service Design course in English, including certificate exam. Detail Booking: on-line |
| on demand | ITIL Service Transition in English | Accredited ITIL® Service Transition course in English, including certificate exam. Detail Booking: on-line |
| on demand | ITIL Service Operation in English | Accredited ITIL® Service Operation course in English, including Peoplecert certificate exam. Detail Booking: on-line |
| on demand | ITIL CSI in English | Accredited ITIL® Continual Service Improvement course in English, including Peoplecert certificate exam. Detail Booking: on-line |
| on demand | ITIL MALC | Accredited ITIL® Managing Across The Lifecycle professional in English, including Peoplecert certificate exam. ITIL® MALC, successful candidates gain ITIL Expert certification. Detail Booking: on-line |
| on demand | ITIL Practitioner | New course for ITIL® practitioners, complementing existing courses. Focus on CSI, organization change. 3 credits towards ITIL® Expert. Detail Booking: on-line |
| 20 May Prague | itSDFI 2020 | International IT conference IT Strategy & Digital Transformation. “CIO 2020” – conference for modern CIO, inspiring ideas about digital transformation. Detail Booking |
| on demand | CIO of the digital era | CIO’s need to stand out from the crowd and fight irrelevance in the modern world. This workshop is designed to help you make better use of social media to build a profile that not only increases your personal brand but also the brand of your company. Detail and registration |
| on demand | Mastering IT Support Delivery – Aspiring Manager Certificate | This qualification is designed for the IT Support operative aspiring to or being readied for a supervisory, or ultimately a management position. Booking Detail |
| on demand | Mastering IT Support Delivery – Operational Manager Certificate | MISD-OMC provides skills and practices in the operational management of an IT support workgroup; thus is for any manager in charge of a group involved in the chain of receipt and resolution of user or systems support enquiries. Detail Booking |
| on demand | IT Business Case | Workshop focused on strategies and different approaches how to explain business IT investments, how to identify benefits and value generated by IT. Detail Booking |
| on demand | Finance and IT Service Catalogue | Workshop focused on financial management in reference to IT service catalogue, identification of IT services, their structuring and documentation. The key component of any ITSM activity. Detail Booking |
| on demand | IT Reporting | What, how, to whom should be reported by IT departments. “You can’t manage what you don’t measure ” Detail Booking |
| on demand | Motivation in IT | Workshop explaining principles of motivation, targeted to motivation principles in IT teams Detail Booking |
| on demand | Managing Suppliers Quality | How to manage the suppliers and quality of their service delivery. Detail On-line registration |
Q4IT is an accredited ITIL® Training Organization to deliver all levels of ITIL® courses in English / Czech, we are not the reseller of other course providers. All courses are finalized with Peoplecert certification exam,
We deliver courses also in English all our trainer are practitioners, having hands-on experience with service management in different organizations.
ITIL courses levels:
- ITIL® Foundation, ITIL4 Foundation, ITIL4 Managing Professional Transition
- ITIL Intermediate – Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement, Practitioner
- ITIL Managing Across the Lifecycle – ITIL Expert
We possess knowledge of international framework SFIA – which is complementing Service management practices from the IT skill management perspective.
We are accredited to utilize IT QUALITY INDEX framework for IT quality measurement/benchmark.
We authored completely new management model DCMM: Digital Capabilities Management Model inspired from evolution and biology.
Training centre:
Brno: Brno Trade Fairs, Vystaviste 1, 603 00 Brno, http://www.bvv.cz/en/
Prague: Budejovicka 778/3a, subway station Pankrac
Ostrava: Hornopolní 3322/34, 702 00 Ostrava 2, školící středisko Autocont a.s.