| Date | Course | Description |
| 31.1. London 7.3. London 21.3.Budapest 21.3.Edinburgh 2.5. London 9.5.Budapest 13.6.Edinburgh |
IT QUALITY INDEX Foundation | 1-day course explaining IT Quality Index framework, the structured and repeatable method of IT Quality assessment and measurement. The great starting point for all kinds of improvement initiatives, tracking progress and quantifying improvement achievements in an approachable way. The course is leading to Certified IT Quality Professional – CITQP. Detail Booking |
| 31.1. London 7.3. London 21.3.Budapest 21.3.Edinburgh 2.5. London 9.5.Budapest 13.6.Edinburgh |
IT QUALITY INDEX Expert | 2 days course for candidates aiming to become Accredited IT QUALITY Experts or Certified IT Quality Experts. Candidates must hold at least one ITIL® intermediate certificate. After passing course final exam candidates get quality management certificates – CITQE and AITQE. Detail Booking |
| 21.2. London 28.2.Edinburgh 9.5. Edinburgh 16.5. London 20.6.Edinburgh |
IT QUALITY INDEX Manager | 2 days course for candidates aiming to become Certified IT QUALITY Managers. Candidates must hold CITQP certificate. After passing course final exam candidates get IT quality manager – CITQM. Targeted to managers of IT quality. Detail Booking |
| 11.3. Brno 18.3. Praha | ITIL 4 Foundation | Under preparation |
| 21.1. Ostrava 4.2.1. Prague 11.2. Brno 25.3. Ostrava 1.4. Prague 8.4. Brno |
ITIL Foundation in CZ | Accredited ITIL® Foundation training – “must have” for all IT professionals. Course price 14.660 CZK. Detail Booking |
| 28.1. Prague 18.3. Prague 14.6. Prague |
ITIL Foundation in English | Accredited ITIL® Foundation training – “must have” for all IT professionals. Course price – 14.660 CZK. Detail Booking |
| on demand | ITIL Service Strategy in English | Accredited ITIL® Intermediate – Service Strategy course in English, including certification exam. Course price 26.970 CZK. Detail Booking |
| on demand | ITIL Service Design in English | Accredited ITIL® Service Design course in English, including certificate exam. Course price 26.970 CZK. Detail Booking |
| on demand | ITIL Service Transition in English | Accredited ITIL® Service Transition course in English, including certificate exam. Course price 26.970 CZK. Detail Booking |
| on demand | ITIL Service Operation in English | Accredited ITIL® Service Operation course in English, including Peoplecert certificate exam. Course price 26.970 CZK. Detail Booking |
| on demand | ITIL CSI in English | Accredited ITIL® Continual Service Improvement course in English, including Peoplecert certificate exam. Course price 26.970 CZK. Detail Booking |
| on demand | ITIL MALC | Accredited ITIL® Managing Across The Lifecycle professional in English, including Peoplecert certificate exam. ITIL® MALC, successful candidates gain ITIL Expert certification. Course price 38.970 CZK. Detail Booking |
| on demand | ITIL Practitioner | New course for ITIL® practitioners, complementing existing courses. Focus on CSI, organization change. 3 credits towards ITIL® Expert. Course price 18.560 CZK. Detail Booking |
| 22nd May 2019 | itSDFI 2019 | IT Strategy & Digital Transformation International conference 2019, Brno or Prague. “The most respected practitioners’ event” – respected professionals from IT Governance world. Detail Booking |
| 14.3. Glasgow | DCMM Masterclass | Introduction course to completely new Digital Capabilities Management Model. Initial course organized by itSMF UK: Detail and registration. |
| 25.3.Prague EN | Mastering IT Support Delivery – Aspiring Manager Certificate | This qualification is designed for the IT Support operative aspiring to or being readied for a supervisory, or ultimately a management position. Registrace. Detail |
| 29.1.Prague EN 27.3.Prague EN | Mastering IT Support Delivery – Operational Manager Certificate | MISD-OMC provides skills and practices in the operational management of an IT support workgroup; thus is for any manager in charge of a group involved in the chain of receipt and resolution of user or systems support enquiries. Registrace. Detail |
| on demand | IT Business Case | Workshop focused on strategies and different approaches how to explain business IT investments, how to identify benefits and value generated by IT. Detail Booking |
| on demand | Finance and IT Service Catalogue | Workshop focused on financial management in reference to IT service catalogue, identification of IT services, their structuring and documentation. The key component of any ITSM activity. Detail Booking |
| on demand | IT Reporting | What, how, to whom should be reported by IT departments. “You can’t manage what you don’t measure ” Detail Booking |
| on demand | Motivation in IT | Workshop explaining principles of motivation, targeted to motivation principles in IT teams Detail Booking |
| on demand | Managing Suppliers Quality | How to manage the suppliers and quality of their service delivery. Detail Booking |
Q4IT is an accredited ITIL® Training Organization to deliver all levels of ITIL® courses in English / Czech, we are not the reseller of other course providers. All courses are finalized with Peoplecert certification exam,
We deliver courses also in English all our trainer are practitioners, having hands-on experience with service management in different organizations.
ITIL course levels:
- ITIL® Foundation
- ITIL Intermediate – Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement, Practitioner
- ITIL Managing Across the Lifecycle – ITIL Expert
We possess knowledge of British framework SFIA – which is complementing Service management practices from the IT skill management perspective.
We are accredited to utilize IT QUALITY INDEX framework for IT quality measurement/benchmark.
We authored completely new management model DCMM: Digital Capabilities Management Model inspired from evolution and biology.
Training centre:
Brno: Brno Trade Fairs, Vystaviste 1, 603 00 Brno, http://www.bvv.cz/en/
Prague: Budejovicka 778/3a, subway station Pankrac
Ostrava: Dolni Vitkovice