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Innovation management in IT

When we look inside widely used methods, as ITIL, ITSM, Agile, DevOps, Scrum, innovation topic is absenting. The reason is simple as all methods are working with underlying logic of demanding customer and IT responding to this demand. Business ideates what they want, IT is here to fulfil this demand. So innovation is business’s job.

This logic was good and reasonable in 1990s and 2000s, but not sustainable in 2020s.

In 2020s IT role must be upgraded

  • Upgrade your IT management method so innovation effort is recognized as an IT activity
  • Actively participate in innovation ecosystem
  • Unlearn old paradigms about passive IT role
  • Offer executives an active role of IT in cross organization innovation effort

If you want to learn more, new training is available for CIOs and other managerial positions in IT – training Innovation management in IT

Innovation management in IT

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Innovation for 2022

For 2022 we prepared many changes and innovations, supporting modernization of IT management for the knowledge era.

New edition IT Quality Index 2022 published, extended by 20%, covering new parts:

  • Measurement of Knowledge worker quality – Knowledge Worker Quality Index #KWQI
  • Collaboration Quality indicator – CLQ
  • Collaboration Experience indicator – CLX
  • New training Managing Knowledge Worker Quality explaining KWQI measurement
IT Quality Index

These changes are supporting overall drift towards qualitative metrics in IT management.

 

Model DCMM : Digital capabilities management model extended to cover also:

IT as an orchestrator of an innovation ecosystem

Information theory and decision making as critical component of complex knowledge work in IT

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Successful Candidate Register

Successful Candidate Register launched

Many course participants asked us to provide link to their certificates so they can use external party link as an independent authority confirming their training achievement.

Successful Candidate Register is storing all DCMM and IT Quality Index certificates in PDF form. Simple search is enabling to search your certificate by:

  • Name initials – 3 letters
  • Certificate ID

Please note that we intentionally don’t offer full name search. PDF certificate don’t contain email as we follow GDPR regulations. Certificate_ID is a non-sequential figure. All data stored in SCR are – Certificate_ID, Certification achieved, Date of exam, First and Last name – only 3 initial letters, link to PDF certificate.

All course participants will receive their PDF certificate directly after sitting online exam and also their certificate will be stored at www.q4it.eu/cert/ web storage

In the case you cannot find your certificate please contact us via contact form and we will locate and upload your missing certification.

Certificates store in SCR:

  • All IT Quality Index trainings
  • All DCMM trainings
  • IT Quality Index certificates from IT Quality Index assessment without enumarated IT Quality Index value – this certificate is conformation about undertaking ITQI assessment.

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Drift to qualitative management

Knowledge era means drift to qualitative management. Instead of extensive metrics measuring volumes, time, tickets, costs, complex knowledge work is demanding different approach.

Examples of qualitative metrics:

  • IT Quality Index – overall IT Quality
  • Collaboration Experience CLX and Collaboration Quality CLQ
  • Knowledge Worker Quality Index  KWQI
  • team quality TQI
IT measurement costs – Quantity Vs. Quality

Qualitative management means less frequent analysis, usually 1x per year.

Practical recommendation

  1. Review all quantitative measurement and eliminate most of them
  2. Introduce few qualitative metrics including visualization a understanding the big picture

More details are explained in IT Quality Index courses and in IT Quality Index 2022 Edition, ISBN 9798543925812

 

Drift to qualitative metrics – IT Quality Index