Our next conference CIO 22 is under preparation.
Venue: Brno center
Date: 25 May 2022
Theme: Methods, tools, technologies for digital era IT management.
Conference program and registration is here:
Blog
Innovation for 2022
For 2022 we prepared many changes and innovations, supporting modernization of IT management for the knowledge era.
New edition IT Quality Index 2022 published, extended by 20%, covering new parts:
- Measurement of Knowledge worker quality – Knowledge Worker Quality Index #KWQI
- Collaboration Quality indicator – CLQ
- Collaboration Experience indicator – CLX
- New training Managing Knowledge Worker Quality explaining KWQI measurement
These changes are supporting overall drift towards qualitative metrics in IT management.
Model DCMM : Digital capabilities management model extended to cover also:
IT as an orchestrator of an innovation ecosystem
Information theory and decision making as critical component of complex knowledge work in IT
Successful Candidate Register
Successful Candidate Register launched
Many course participants asked us to provide link to their certificates so they can use external party link as an independent authority confirming their training achievement.
Successful Candidate Register is storing all DCMM and IT Quality Index certificates in PDF form. Simple search is enabling to search your certificate by:
- Name initials – 3 letters
- Certificate ID
Please note that we intentionally don’t offer full name search. PDF certificate don’t contain email as we follow GDPR regulations. Certificate_ID is a non-sequential figure. All data stored in SCR are – Certificate_ID, Certification achieved, Date of exam, First and Last name – only 3 initial letters, link to PDF certificate.
All course participants will receive their PDF certificate directly after sitting online exam and also their certificate will be stored at www.q4it.eu/cert/ web storage
In the case you cannot find your certificate please contact us via contact form and we will locate and upload your missing certification.
Certificates store in SCR:
- All IT Quality Index trainings
- All DCMM trainings
- IT Quality Index certificates from IT Quality Index assessment without enumarated IT Quality Index value – this certificate is conformation about undertaking ITQI assessment.
Drift to qualitative management
Knowledge era means drift to qualitative management. Instead of extensive metrics measuring volumes, time, tickets, costs, complex knowledge work is demanding different approach.
Examples of qualitative metrics:
- IT Quality Index – overall IT Quality
- Collaboration Experience CLX and Collaboration Quality CLQ
- Knowledge Worker Quality Index KWQI
- team quality TQI
Qualitative management means less frequent analysis, usually 1x per year.
Practical recommendation
- Review all quantitative measurement and eliminate most of them
- Introduce few qualitative metrics including visualization a understanding the big picture
More details are explained in IT Quality Index courses and in IT Quality Index 2022 Edition, ISBN 9798543925812
IT Quality Index 2022 Edition
New edition IT Quality Index 2022 Edition published
New chapters:
- Managing Knowledge Worker Quality as a different domain than quantitative management
- New composite qualitative metrics : Collaboration Quality CLQ a Knowledge Worker Quality Index KWQI
- IT Quality trainings schema extended
- Mapping to SFIA V8 skills taxonomy
Key parts with minor changes:
- Theory of IT Quality Index model
- 48 quality dimensions
- Assessment method and graphical outputs
- Visual IT QMS
- Role of IT Quality Manager
- Mapping IT Quality Index – ISO/IEC 20000 – COBIT 2019
Book is available as e-book or paper back, ISBN 9798543925812 here
Trainings structure is here:
