Q4IT

Quality Matters

Zdenek Kvapil

/

ITIL 4 Managing Professional Transition Training

Starting 10/2019 our company will be delivering ITIL 4 Managing Professional Training – ITIL4 MPT

This advanced, 5 days course is targeted to :

  • ITIL Experts
  • or holders of 17 points of ITIL V3 scheme – which means who didn’t pass yet ITIL MALC course

Course will be available immediately once ITIL owner, AXELOS, will release official exams – expected in 10/2019.

Specially for course provider via Q4IT you can get for free highly valued course IT Quality Index Foundation.

This means that registration to ITIL4 MPT course provides you unique opportunity to get another certification boosting your value in the market

You can register here:  ITIL 4 Managing Professional Training – free voucher for IT Quality Foundation will be provided to everyone registered.

/

Great feedback from itSDFI 2019 conference

Conference key points – itSDFI 2019

Last week we had great opportunity to meet with future focused minds and discuss “Digital Governance” – how digital era is changing CIO’s world.

Dr. Marcell Vollmer keynoted how our we can shape our future by acting fast.

Lizzie Hodgson reminded audience that we are humans and we shouldn’t forget it when designing our future.

Jaroslav Kmet shared his insight about modern e-Slovakia.

Frantisek Kohout presented real experience with chatbots in DHL.

Jiri Skala focused on ITIL4 parts relevant to technology and suppliers and ServiceNow solution.

Sami Kallio surprised everyone by gap between SLA achievements and real customer perception.

Josef Lhotský reminded us that we can learn from 4 bil years of evolution

Jiří Šafránek showed that not all organization are profit focused.

Hynek Sandera shared CFO insight about IT projects.

RicardoAlvarez spoke about 7years theory

Zdeněk Jelínek highlighted new key features of ITIL4

Jonathan Boyd and Zdenek Kvapil spoke about what IT Quality really is. And we didn’t forget to challenge traditional paradigms of IT governance world, when we introduced to audience new collaborative model DCMM.

Feedback from conference participants was really good.

Thank you for joining us and see you next year 20/5/2020.

Full foto gallery is here

/

New course – DCMM Masterclass

Inside organization we collaborate, which implicates different management patterns. While ITSM/Agile are designed with customer = “them” logic, in DCMM we approach IT as a nervous system of its own organization.

DCMM Masterclass key parts

  • The logic of ITSM and its consequences
  • Context of Agile
  • Management patterns
  • Key attributes of collaboration inside an organization
  • Digital capabilities management model components
  • Principles, Activities and stories
  • Digital agents and capabilities
  • Techniques – CVC, ADRA, RBA

Very positive feedback from course participants: “everyone involved in digital transformation should pass this course” said one of the initial courses delegates

Detail course description is here:

If you are interested in something really new, this course should get your attention.

 

/

Quality Management skills

Quality Management skills are frequently missing in many IT departments.

– Everyone should know what IT quality is  – IT Quality Foundation

– Expert should know how to measure IT Quality and compare it – IT Quality Expert

– Manager should establish IT QMS – IT Quality Manager

Within IT Quality Index framework above areas are covered and you may consider to take courses to extend your skills and value:

IT Quality Index Courses

 

/

DCMM published

DCMM: Digital Capabilities Management Model is a radically new management model designed to support CIOs with their organization’s digital transformation pathing the way for success in a new era by providing the “what” not just the “why”. It offers entirely new thinking that will help you manage complexity, speed of change and uncertainty in the digital world.

Taking inspirations from evolution, nature and collaborative networks, this new model provides you a new paradigm on managing IT, helping you initiate self-improvements and adaptations while the governing logic is focus on building digital capabilities rapidly for the benefit of your entire organization.

This book isn’t about high level concepts its practical steps that increase your ability to digitally collaborate both inside and outside of the traditional structures which is essential for adapting and surviving. The key focus is on minimizing administrative resources required to apply the model, so it releases resources for innovations and experimentation that will give you the competitive advantage the business needs.

DCMM is a leap forward from traditional service thinking and brings IT governance in to 21st century thinking and beyond, evolution teach us survival is not the fittest but the most able to adapt. The  Digital era which we have entered, should inspire us to build our management logic on collaborative effort, with shared objectives and motivations while enabling us to manage the risk of not reaching intended objectives in such an uncertain future.

Collaboration, colleagues, stories, improvements, innovations, digital capabilities are building blocks of this book, targeted to modern CIO’s, who are embarking on digital transformation and aim to be equipped with innovative and disruptive new management patterns that are driven by todays knowledge, not ideas from the past.

Book is available on Amazon DCMM ISBN: 9781723571923

If you are interested to learn more, there is first DCMM Masterclass scheduled in Glasgow 14.3.2019 organized by itSMF UK