• Skip to content
  • Skip to footer

Q4IT

Quality Matters

  • Courses
    • DCMM Courses
      • DCMM Masterclass
      • DCMM Professional
      • DCMM Manager
      • DCMM Expert
      • Digital IT Strategy
      • Innovation management in IT
      • Digital Transformation for CIO
      • Information Theory For IT Practioners
      • AI in IT management
    • IT Quality Index Courses      >>>
      • IT Quality Foundation
      • IT Quality Expert
      • IT Quality Manager
      • Knowledge Worker Quality
      • Certification in IT quality
      • Managing supplier quality
      • IT performance reporting
    • Strategic CIO certification
    • Catalogue
    • Successful Candidate Register
    • On-Line free webinars
  • Consultancy
  • IT Quality Index
  • DCMM
    • DCMM graphics
    • DCMM – Insight
    • DCMM free resources
  • SFIA
  • Meetup CIO25
    • Conference program
    • Registration
    • Partnership CIO 25
  • Blog
  • Photo
  • About us
    • About us
    • Contacts
    • Partnering with us
    • General Terms and Conditions
    • Personal Data Protection
  • Language: English
    • Čeština Čeština
    • English English

Zdenek Kvapil

Productivity in IT

Zdenek Kvapil / 19.8.2024

Productivity in IT

The Evolving Role of Productivity in IT Management At the heart of any management concept, productivity often takes center stage. For nearly two centuries, management practices have focused on enhancing productivity at every organizational level, starting with individual workers. In IT management, we’ve followed this logic, using metrics like the number of tickets processed per […]

People Analytics Missing in Many IT Departments

Zdenek Kvapil / 19.6.2024

People Analytics Missing in Many IT Departments

The vast majority of IT departments have a good understanding of the efficiency of their key support processes and collect and evaluate many process-related KPIs, which enable further improvement and automation. As IT work shifts from reactive, demand-driven activities towards complex, often unique efforts such as technology pilots, vendor selection, outsourcing decisions, strategy generation, cross-department […]

Learning paths

Zdenek Kvapil / 20.6.2022

Learning paths

We prepared visual aid helping with planning of trainings and education of IT professionals holding different roles in their IT organizations. Sequence of training is not mandatory, nevertheless it’s reflecting internal logic of mentioned trainings. Full description of trainings are also in PDF file here:   Key focus is proactive skills namely: Quality Management QUMG […]

Meetup CIO 22

Zdenek Kvapil / 1.6.2022

Meetup CIO 22

Meetup CIO 22, 25 May 2022, Quality Hotel Brno. Key topics: Innovation and IT management Knowledge work differences to reactive routine work SFIA update – skills management Qualitative management Many thanks to all speakers and active participants. Next meetup CIO 23 is scheduled 24 May 2023, program will be iteratively developed here.  

Quantitative Vs. Qualitative metrics

Zdenek Kvapil / 30.3.2022

Quantitative Vs. Qualitative metrics

There are two main categories of IT work: Routine – following predefined process, workflow, stream – I.e. onboarding, user support, request fulfilment. For this work type quantitative metrics are suitable Knowledge work – explorative, knowledge extensive, ever changing, creative – I.e. innovation effort, business process improvement, value stream mapping, learning, adoption of a new management […]

« Previous Page
Next Page »

Footer

Q4IT Czech Republic

Q4IT Great Britain

Q4IT Canada

© 2025 Q4IT. All Rights Reserved.

Q4IT logo is a registered mark of Q4IT limited. All rights reserved.

Contact

General terms and conditions

Personal data protection

Copyright © 2025 · Digital Pro on Genesis Framework · WordPress · Log in

  • LinkedIn
  • Twitter