Q4IT

Quality Matters

Zdenek Kvapil

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Innovation for 2022

For 2022 we prepared many changes and innovations, supporting modernization of IT management for the knowledge era.

New edition IT Quality Index 2022 published, extended by 20%, covering new parts:

  • Measurement of Knowledge worker quality – Knowledge Worker Quality Index #KWQI
  • Collaboration Quality indicator – CLQ
  • Collaboration Experience indicator – CLX
  • New training Managing Knowledge Worker Quality explaining KWQI measurement
IT Quality Index

These changes are supporting overall drift towards qualitative metrics in IT management.

 

Model DCMM : Digital capabilities management model extended to cover also:

IT as an orchestrator of an innovation ecosystem

Information theory and decision making as critical component of complex knowledge work in IT

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Successful Candidate Register

Successful Candidate Register launched

Many course participants asked us to provide link to their certificates so they can use external party link as an independent authority confirming their training achievement.

Successful Candidate Register is storing all DCMM and IT Quality Index certificates in PDF form. Simple search is enabling to search your certificate by:

  • Name initials – 3 letters
  • Certificate ID

Please note that we intentionally don’t offer full name search. PDF certificate don’t contain email as we follow GDPR regulations. Certificate_ID is a non-sequential figure. All data stored in SCR are – Certificate_ID, Certification achieved, Date of exam, First and Last name – only 3 initial letters, link to PDF certificate.

All course participants will receive their PDF certificate directly after sitting online exam and also their certificate will be stored at www.q4it.eu/cert/ web storage

In the case you cannot find your certificate please contact us via contact form and we will locate and upload your missing certification.

Certificates store in SCR:

  • All IT Quality Index trainings
  • All DCMM trainings
  • IT Quality Index certificates from IT Quality Index assessment without enumarated IT Quality Index value – this certificate is conformation about undertaking ITQI assessment.

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Autocont offering clients IT Quality Index method

Company Autocont extended portfolio of their consultancy services to deliver IT Quality assessments and benchmarking, using a new, consistent method IT Quality Index

For Autocont customers it means:

  • Accredited assessment of overall IT quality and identification of areas with the biggest improvement potential
  • Complete portfolio of IT Quality trainings –  IT Quality Professional, Expert a Manager
  • Helping clients to introduce structured IT Quality Management System

IT Quality Index method allows effective assessment of overall IT quality, defining 48 quality dimension and structured assessment and processing method,

The whole concept is documented and published as body of knowledge: IT Quality Index 2019 Edition, ISBN 9781973818731, available as paperback and e-book here: Amazon store

We are delighted by this collaboration helping to disseminate quality management practices to a wider range of quality focused clients.

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Future of work series: Managing Knowledge Worker Quality

Future of work series: Managing Knowledge Worker Quality

Course and associated workshop will equip managers and leaders with the required knowledge to be successful in the management of knowledge workers and creating teams of achievers in the modern era.

Course length:  2 days including certification exam

Overview: This course covers the management of new and emerging roles known as knowledge workers. It prepares you with a diametrically different approach to that of managing repetitious process driven activities (industrial era management and KPIs). This course will help you develop new management practices and quality measures that will ensure success. Learn how to adapt to the future of work.

Target group:  The Managing Knowledge worker Quality course is suitable for IT managers seeking new and modern methods fit for the future of work, engaged in digital transformation efforts and also for IT departments, where the role of IT is being developed beyond the cost focused service delivery model.

Course details are here:

Managing Knowledge Worker Quality is extension to IT Quality Index serie of trainings:

Extended IT Quality Index training scheme

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Knowledge worker quality

Peter Drucker about knowledge worker: “It demands that we impose the responsibility for their productivity on the individual knowledge workers themselves. Knowledge Workers have to manage themselves. They have to have autonomy.”

Existence of knowledge worker remained unrecognized in most management models, including ITSM, Agile, DevOps, as the governing ideas was the industrial era thinking of productivity.

IT Quality Index method, introduced in 2017, provides fundamentals of measuring IT quality as complex system, and it also creates inherent quality approach to complex non-routine work  aka knowledge worker.

Interrelated quality metrics are:

  • IT Quality Index – overall IT quality, multidimensional
  • Knowledge worker quality – n:n quality perception of peer collaborators, manager and external expert
  • Collaboration experience – mutual perception of collaboration quality measured either on collaborator or team level

All metrics are tactical or strategic, designed to be used in 12-24 months periods, eliminating the need of quantitative metrics, which typically bear little information or reflect just “noise” or workload fluctuations.

More information about this topic is included in IT Quality Expert course.