The Evolving Role of Productivity in IT Management At the heart of any management concept, productivity often takes center stage. For nearly two centuries, management practices have focused on enhancing productivity at every organizational level, starting with individual workers. In IT management, we’ve followed this logic, using metrics like the number of tickets processed per […]
People Analytics Missing in Many IT Departments
The vast majority of IT departments have a good understanding of the efficiency of their key support processes and collect and evaluate many process-related KPIs, which enable further improvement and automation. As IT work shifts from reactive, demand-driven activities towards complex, often unique efforts such as technology pilots, vendor selection, outsourcing decisions, strategy generation, cross-department […]
Learning paths
We prepared visual aid helping with planning of trainings and education of IT professionals holding different roles in their IT organizations. Sequence of training is not mandatory, nevertheless it’s reflecting internal logic of mentioned trainings. Full description of trainings are also in PDF file here: Key focus is proactive skills namely: Quality Management QUMG […]
Meetup CIO 22
Meetup CIO 22, 25 May 2022, Quality Hotel Brno. Key topics: Innovation and IT management Knowledge work differences to reactive routine work SFIA update – skills management Qualitative management Many thanks to all speakers and active participants. Next meetup CIO 23 is scheduled 24 May 2023, program will be iteratively developed here.
Quantitative Vs. Qualitative metrics
There are two main categories of IT work: Routine – following predefined process, workflow, stream – I.e. onboarding, user support, request fulfilment. For this work type quantitative metrics are suitable Knowledge work – explorative, knowledge extensive, ever changing, creative – I.e. innovation effort, business process improvement, value stream mapping, learning, adoption of a new management […]