“The IT department of MERO CR is dedicated to the systematic improvement of IT quality, which also includes objective verification of the achieved level by assessing 48 qualitative dimensions according to the IT Quality Index methodology. Based on the measurement results, MERO CR received an IT quality certificate, which confirms the adoption of best IT management practices, taking into account the specifics of the company and cost adequacy.” says Vaclav Urbanek, CIO, MERO CR
IT quality management is about constantly finding a balance between complexity, cost and compliance with extensive libraries of IT management best practices. Many of these procedures are complicated and designed for complex environments. The target level of quality is difficult to determine without comparison with other organizations. The IT Quality Index enables finding this balance and identifying quality areas where improvement is worthwhile and where it is not.
IT Quality Index is a documented method for IT Quality measurement, free resources here: