A big congratulations to excellent results of IT Quality Index assessment in innogy IT department. “At innogy, we are systematically dedicated to improving IT with the aim of achieving a balance between quality and total costs with respect to business needs. We used the IT Quality Index methodology to identify areas in which it is […]
Drift to qualitative management
Knowledge era means drift to qualitative management. Instead of extensive metrics measuring volumes, time, tickets, costs, complex knowledge work is demanding different approach. Examples of qualitative metrics: IT Quality Index – overall IT Quality Collaboration Experience CLX and Collaboration Quality CLQ Knowledge Worker Quality Index KWQI team quality TQI Qualitative management means less frequent analysis, […]
IT Quality Index 2022 Edition
New edition IT Quality Index 2022 Edition published New chapters: Managing Knowledge Worker Quality as a different domain than quantitative management New composite qualitative metrics : Collaboration Quality CLQ a Knowledge Worker Quality Index KWQI IT Quality trainings schema extended Mapping to SFIA V8 skills taxonomy Key parts with minor changes: Theory of IT Quality […]
Digital Transformation of IT management
Should digital transformation happen outside IT? Since the early 1990s internal IT departments have been adopting new technologies to digitize existing business processes. IT management started to evolve using a process focus, where consistency and efficiency meant fast incident resolution. Later, IT moved on and elevated its capabilities to provide business services, the focus was […]
EGOVERNMENT THE BEST 2018
The results of the EGOVERNMENT THE BEST 2018 competition were announced during the social evening at the Obecni Dům in Prague on November 19, 2018. The evening was held under the auspices of Ing. Vladimir Dzurila, Government Commissioner for IT and Digitization. You can find a complete overview of the results with links to individual projects […]