For 2022 we prepared many changes and innovations, supporting modernization of IT management for the knowledge era.
New edition IT Quality Index 2022 published, extended by 20%, covering new parts:
- Measurement of Knowledge worker quality – Knowledge Worker Quality Index #KWQI
- Collaboration Quality indicator – CLQ
- Collaboration Experience indicator – CLX
- New training Managing Knowledge Worker Quality explaining KWQI measurement
These changes are supporting overall drift towards qualitative metrics in IT management.
Model DCMM : Digital capabilities management model extended to cover also:
IT as an orchestrator of an innovation ecosystem
Information theory and decision making as critical component of complex knowledge work in IT