Inside organization we collaborate, which implicates different management patterns. While ITSM/Agile are designed with customer = “them” logic, in DCMM we approach IT as a nervous system of its own organization. DCMM Masterclass key parts The logic of ITSM and its consequences Context of Agile Management patterns Key attributes of collaboration inside an organization Digital […]
Quality Management skills
Quality Management skills are frequently missing in many IT departments. – Everyone should know what IT quality is – IT Quality Foundation – Expert should know how to measure IT Quality and compare it – IT Quality Expert – Manager should establish IT QMS – IT Quality Manager Within IT Quality Index framework above areas […]
DCMM published
DCMM: Digital Capabilities Management Model is a radically new management model designed to support CIOs with their organization’s digital transformation pathing the way for success in a new era by providing the “what” not just the “why”. It offers entirely new thinking that will help you manage complexity, speed of change and uncertainty in the […]
Paradigms and IT management models – part 3/3 context CIO
For many proponents of ITSM and agile (DevOps), CIO’s world does not exist, or they see it only as a tiny part of their worlds. But this world is far the most important. This is the world of internal IT managers who are responsible for entire IT departments, in any imaginable type of organization – […]
Paradigms and IT management models – part 2/3 context Agile
“What you see is all there is” – this is a biased perception of the world surrounding us, as pointed out by Daniel Kahneman in his brilliant book “Thinking, fast and slow”. Let’s explore this bias and its implications on the world of IT governance models and frameworks. First part of trilogy 1/3 is here […]