When we look inside widely used methods, as ITIL, ITSM, Agile, DevOps, Scrum, innovation topic is absenting. The reason is simple as all methods are working with underlying logic of demanding customer and IT responding to this demand. Business ideates what they want, IT is here to fulfil this demand. So innovation is business’s job. […]
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Conference CIO 22
Our next conference CIO 22 is under preparation. Venue: Brno center Date: 25 May 2022 Theme: Methods, tools, technologies for digital era IT management. Conference program and registration is here:
Innovation for 2022
For 2022 we prepared many changes and innovations, supporting modernization of IT management for the knowledge era. New edition IT Quality Index 2022 published, extended by 20%, covering new parts: Measurement of Knowledge worker quality – Knowledge Worker Quality Index #KWQI Collaboration Quality indicator – CLQ Collaboration Experience indicator – CLX New training Managing Knowledge […]
Successful Candidate Register
Successful Candidate Register launched Many course participants asked us to provide link to their certificates so they can use external party link as an independent authority confirming their training achievement. Successful Candidate Register is storing all DCMM and IT Quality Index certificates in PDF form. Simple search is enabling to search your certificate by: Name […]
Drift to qualitative management
Knowledge era means drift to qualitative management. Instead of extensive metrics measuring volumes, time, tickets, costs, complex knowledge work is demanding different approach. Examples of qualitative metrics: IT Quality Index – overall IT Quality Collaboration Experience CLX and Collaboration Quality CLQ Knowledge Worker Quality Index KWQI team quality TQI Qualitative management means less frequent analysis, […]