Colleagues Prefer to Be Treated as Customers Collaboration is often mistaken for a service relationship. Unlike transactions, collaboration is non-transactional and requires a fundamentally different approach. Demand Is Endless The belief that working faster and more efficiently will meet endless demand overlooks what truly matters: delivering meaningful outcomes. Quality and relevance outweigh speed and volume. […]
Journal
Productivity in IT
The Evolving Role of Productivity in IT Management At the heart of any management concept, productivity often takes center stage. For nearly two centuries, management practices have focused on enhancing productivity at every organizational level, starting with individual workers. In IT management, we’ve followed this logic, using metrics like the number of tickets processed per […]
People Analytics Missing in Many IT Departments
The vast majority of IT departments have a good understanding of the efficiency of their key support processes and collect and evaluate many process-related KPIs, which enable further improvement and automation. As IT work shifts from reactive, demand-driven activities towards complex, often unique efforts such as technology pilots, vendor selection, outsourcing decisions, strategy generation, cross-department […]
Meetup CIO 24
On May 22, 2024, the traditional 12th annual informal meeting of CIOs and IT managers took place with the aim of sharing experiences and inspiration for modern IT management. The next edition of Meetup CIO 25 will take place again in Brno on May 21, 2025, to which we invite participants interested in trends in […]
People Analytics
Data analytics is usually a well-established area in many organizations. On the other hand, people analytics is a new and emerging field, as many organizations are just now recognizing that people, their skills, and capabilities are their greatest assets. In IT, people analytics can be practically implemented through these steps: – Individual skills assessment – […]