“What you see is all there is” – this is a biased perception of the world surrounding us, as pointed out by Daniel Kahneman in his brilliant book “Thinking, fast and slow”. Let’s explore this bias and its implications on the world of IT governance models and frameworks. First part of trilogy 1/3 is here […]
Journal
Paradigms and IT management models – part 1/3 context ITSM
“What you see is all there is” – this is a biased perception of the world surrounding us, as pointed out by Daniel Kahneman in his brilliant book “Thinking, fast and slow”. Let’s explore this bias as and its implications on the world of IT governance models and frameworks. Roots of ITSM are in 90’s when […]
(Čeština) Další dokončené měření kvality IT ve veřejné správě
Sorry, this entry is only available in Czech.
(Čeština) To je pouze začátek.
Sorry, this entry is only available in Czech.
Case study IT Quality Index after 3 years
Why we use IT Quality Index and IT Quality Management System. CIO retrospective on IT Quality Index use, 3 years’ aggregated experience. Download in PDF My position is that of CIO for a company within the industry sector, in the international environment, where IT costs are between 2-3% of the company OPEX. In the beginning […]