Q4IT

Quality Matters

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Innovation management in IT

Managing Innovation from an IT Management Perspective is a new course that aims to fundamentally modernize the role of IT in innovation efforts.

In traditional IT management models such as ITSM, ITIL, Agile, DevOps, the area of innovation is missing, because the basic thought model in these methods is the fulfillment of business requirements, i.e. IT functioning reactively, when the priority is speed of reaction, price, efficiency. This operating model is deeply rooted in how IT management works

In the new course, the role of IT changes to an active contributor and coordinator of innovation efforts, where IT is involved in some way – which is most innovations today.

The participants of the course appreciate the practical information gained about the introduction of a structured approach to innovation.

More details about the Innovation management in IT is here.

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Autocont offering clients IT Quality Index method

Company Autocont extended portfolio of their consultancy services to deliver IT Quality assessments and benchmarking, using a new, consistent method IT Quality Index

For Autocont customers it means:

  • Accredited assessment of overall IT quality and identification of areas with the biggest improvement potential
  • Complete portfolio of IT Quality trainings –  IT Quality Professional, Expert a Manager
  • Helping clients to introduce structured IT Quality Management System

IT Quality Index method allows effective assessment of overall IT quality, defining 48 quality dimension and structured assessment and processing method,

The whole concept is documented and published as body of knowledge: IT Quality Index 2019 Edition, ISBN 9781973818731, available as paperback and e-book here: Amazon store

We are delighted by this collaboration helping to disseminate quality management practices to a wider range of quality focused clients.

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IT quality analysis

In December 2020 another important client finished IT Quality Index assessment

Why IT quality measurement:

  • Finding quality dimensions with the biggest improvement potential
  • Allocation resources to improvement where benefits will be highest
  • Overall IT quality benchmark and comparison with similar organizations

Client was awarded with IT Quality certificate confirming dedicated effort to quality improvements and confirming achieved quality level in scale 0-100%. Regular quality assessment is an important part of the overall focus on quality, repeated every two years.

IT Quality Index is a new method, published in 2017 and continually updated, providing new approach to what quality is and what quality is not.

Course IT Quality Index Foundation is one day introduction course to IT quality topic, aligned with ITSM, COBIT, ITIL, IT4IT type of practices. More details about this initial course is here

If you are planning your future developments and searching for something new and modern, IT quality is the area to look at.

 

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Digital transformation and CIO

Introducing brand new training Digital Transformation and CIO

Digital transformation is re-defining IT role in organisations as traditional IT management logic is long time outlived.

New course for CIOs and CXOs providing explanation what Digital Transformation is and what it is NOT. DX is redefining what and who IT is, transforming mental model from meeting customers’ requirements to innovation and future focused self-perception. For most organisations IT is the best equipped department to initiate and lead digital transformation from within IT.

Key parts of Digital Transformation course:

  • role of IT and executives
  • complex systems, innovation and experimentation explained
  • self-managed system, digital agents, AI
  • digital ecosystems and collaboration model DCMM
  • decision making and incomplete information

Learning outcome: IT role in digital transformation is redefined, new management logic provided to CIOs.

Details about new course are here

Strategic themes in IT Governance

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SFIA and IT Quality Index

SFIA recently published SFIA related bodies of knowledge recognised by SFIA foundation.

Skills Framework For the Information Age is structured skills management system, describing 102 IT skills (V7), including 4-letter code, and 1-7 level differentiating level of skill.

SFIA brings standardisation and preserving necessary time investment in developing structured system. This means that SFIA is likely the strongest international IT skills management system.

Typical use of SFIA is

  • job profiles
  • skills gap analysis
  • learning and development

Bodies of knowledge now list IT Quality Index method, supporting SFIA category SKILLS AND QUALITY. Namely IT Quality Index is addressing SFIA skills QUMG, QUAS, MEAS and CORE

Quality management QUMG
Quality assurance QUAS
Measurement MEAS
Conformance review CORE

Complete list of SFIA-related Bodies of knowledge is listed here