Q4IT

Quality Matters

Zdenek Kvapil

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IT quality analysis

In December 2020 another important client finished IT Quality Index assessment

Why IT quality measurement:

  • Finding quality dimensions with the biggest improvement potential
  • Allocation resources to improvement where benefits will be highest
  • Overall IT quality benchmark and comparison with similar organizations

Client was awarded with IT Quality certificate confirming dedicated effort to quality improvements and confirming achieved quality level in scale 0-100%. Regular quality assessment is an important part of the overall focus on quality, repeated every two years.

IT Quality Index is a new method, published in 2017 and continually updated, providing new approach to what quality is and what quality is not.

Course IT Quality Index Foundation is one day introduction course to IT quality topic, aligned with ITSM, COBIT, ITIL, IT4IT type of practices. More details about this initial course is here

If you are planning your future developments and searching for something new and modern, IT quality is the area to look at.

 

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IT role in digital transformation

Digital transformation is an opportunity for many organizations to grow and engage with different digital ecosystems,

However, the role of IT in the digital transformation is unclear to many IT managers, as they have identified with the IT management paradigm as a service provider (ITSM) or software (Agile, DevOps) according to business needs. However, this logic is currently obsolete, the role of IT has moved to the strategic level and therefore the digital capabilities of the organization are a prerequisite for the future of any company.

The role of IT therefore changes over time:

The 1990s – the transfer of work from paper to digital, where processes remained unchanged – emphasis on Technology
2000s – digitization of processes, workflow, approval, reporting – while maintaining the original internal logic of business processes – focus on processes
2020 – digital transformation means involvement in complex digital ecosystems, cooperation with innovation clusters, innovation and new business models – focus on innovation and cooperation
Each of these stages means a different position for IT in the organization. The digital transformation requires a change in the paradigm of IT management, transforming IT into knowledge work, exploring the possibilities of new technologies and engaging in external digital ecosystems with extensive data exchange.

For CIOs and IT management as such, the strategic focus must shift from cost and speed to innovation, and the ability to collaborate. The new management model, the goals of IT management, the importance of the skills of IT staff is changing massively.

The modern CIO is aware of this change and actively implements and communicates this change in the company. The digital age means turning IT into the nervous system of an organization that provides new capabilities and opportunities.

If you want to learn about the role of IT in digital transformation, there are more details in the courses DCMM Masterclass and Digital transformation for CIO

IT and Digital Transformation

For CIOs and IT management as such, the strategic focus must shift from cost and speed to innovation, and the ability to collaborate. The new management model, the goals of IT management, the importance of the skills of IT staff is changing massively.

The modern CIO is aware of this change and actively implements and communicates this change in the company. The digital age means turning IT into the nervous system of an organization that provides new capabilities and opportunities.

IT governance strategic focus

If you want to learn about the role of IT in digital transformation, there are more details in the courses DCMM Masterclass and Digital transformation for CIO

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Digital transformation and CIO

Introducing brand new training Digital Transformation and CIO

Digital transformation is re-defining IT role in organisations as traditional IT management logic is long time outlived.

New course for CIOs and CXOs providing explanation what Digital Transformation is and what it is NOT. DX is redefining what and who IT is, transforming mental model from meeting customers’ requirements to innovation and future focused self-perception. For most organisations IT is the best equipped department to initiate and lead digital transformation from within IT.

Key parts of Digital Transformation course:

  • role of IT and executives
  • complex systems, innovation and experimentation explained
  • self-managed system, digital agents, AI
  • digital ecosystems and collaboration model DCMM
  • decision making and incomplete information

Learning outcome: IT role in digital transformation is redefined, new management logic provided to CIOs.

Details about new course are here

Strategic themes in IT Governance

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SFIA and IT Quality Index

SFIA recently published SFIA related bodies of knowledge recognised by SFIA foundation.

Skills Framework For the Information Age is structured skills management system, describing 102 IT skills (V7), including 4-letter code, and 1-7 level differentiating level of skill.

SFIA brings standardisation and preserving necessary time investment in developing structured system. This means that SFIA is likely the strongest international IT skills management system.

Typical use of SFIA is

  • job profiles
  • skills gap analysis
  • learning and development

Bodies of knowledge now list IT Quality Index method, supporting SFIA category SKILLS AND QUALITY. Namely IT Quality Index is addressing SFIA skills QUMG, QUAS, MEAS and CORE

Quality management QUMG
Quality assurance QUAS
Measurement MEAS
Conformance review CORE

Complete list of SFIA-related Bodies of knowledge is listed here

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IT Quality Index use case in South Moravian government office

IT Quality Index is helping CIO.

“We wanted something to base line how we performed with a comparison that is worthwhile and drive up engagement in IT to help convince the rest of the organisation to get involved and collaborate with us.”

Miroslav Vacula CIO of the South Moravian Government. Full case study is here:

Full description of IT Quality Index framework is here

Short video serie about IT Quality Index is here: